BessieCaillet
September 9, 2022
My child and I stayed at the hotel "Hotel Diva Opera" from 26th to 29th August 2022 and we had a very bad and unpleasant experience.
The first reason was that the air conditioner was malfunctioning during our stay and it was so hot that we couldn't sleep at night.
The second reason is that the hygiene of the room is disastrous. There were dark brown stains all over the sheets and there was even blood on one of the duvets. The overall hygiene of the hotel is also poor with dust on the beds, tables and shelves. In addition, the service attitude of the hotel also has serious problems. Except the front desk reception was very warm and friendly, but the cleaning staff in charge of our room had a terrible attitude. She rang our doorbell at 10:10am on the first day of our stay as my kids were still sleeping and I kindly asked if she could come back in 30 minutes (about 10:40). She rudely refuses because she leaves work at 1:00 pm.
For a 4-star hotel, especially in Paris, such service, comfort and price do not match. I hope these reviews will help the hotel to improve the service.
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