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9.4/10
Amazing
SSimonWe recently stayed at The Grand Hotel and had a mostly positive experience.
The location was very convenient for exploring the city, and we really enjoyed the buffet breakfast which had a good variety of tasty options.
However, there was one significant problem that impacted our stay: the air conditioner in our room was extremely loud. The noise and vibration made it very difficult to sleep through the night. We had to choose between being too warm or dealing with the disruptive sound.
Because of this, our stay was good, but not restful. If you are a light sleeper, I would recommend requesting a room with a recently serviced or quieter AC unit, or perhaps visiting during a cooler season when you might not need to use it.
TTraaazyThe hotel is conveniently located, about an 8-minute walk from Lucerne train station and roughly 10 minutes from the Lucerne boat tours. It's also very high-tech. They'll email you beforehand to fill in your basic check-in details, and you can self-check in when it's time. After checking in, you can use your phone to control the elevator and open your room door directly. The only downside is that the rooms aren't very soundproof. Since it's close to the train station, the sound of passing trains can be quite loud, which might be an issue for guests who are sensitive to noise.
SSk1973Convenient location, accessible by car but complicated, must enter from the back of the river. Good service staff, smiling, luxurious room, beautifully decorated, beautiful river view, beautiful light in the room, we stayed 3 people, not cramped, the bed is soft and comfortable, it is also a shopping area, shops close early, maybe because it is winter, welcome drink tastes great.
TTarynLovely hotel with everything you need and the staff were friendly and accommodating. I would definitely recommend this hotel. The only downside is that it is on a busy and loud strip, so there is constant noise, especially if you open the window. But other than that, it’s a great hotel.
TTing Ying GohI had a wonderful stay at the Radisson Blu Hotel in Lucerne, but what truly stood out was the amazing staff and their exceptional service. After I checked out, I realized I had accidentally left behind my little plushie elephant, which means a lot to me. The team kindly helped search for it, found it, and even arranged to send it to my next hotel, completely complimentary.
I’m incredibly grateful to the staff for their prompt help, thoughtful follow-up, and genuine kindness throughout the whole process. Their willingness to go the extra mile really meant a lot to me. Thank you so much to the team for the wonderful service and care!
GGuest UserGreat hotel! It's a minute walk from the train station and less than 8 minutes from the city center. The bed was super comfortable. We didn't try the breakfast as the cost was quite high. They do include complimentary drinks in the mini-bar.
GGuest UserThe hotel is more than 500 years old and has a sense of history. The rooms are clean and spacious. The service is warm and welcoming. The restaurant is decorated in a European classical style with a warm flavor. The hotel is in a prime location, close to the river and a 10-minute walk from the train station, which is very convenient.
SSkyshanghaiReally was pleasantly surprised by how good this hotel was. Comfortable clean rooms, clean towels, comfortable beds and duvets, super friendly front desk, and really great location. A special mention of the quality breakfast spread which I look forward every morning. Strongly recommended.
BBingbingle、Big shoutout to Kilian! We checked in late at night, and luckily, we met Kilian, who was so warm, gentlemanly, and kind. He spoke a bit slower, probably to make sure we understood everything, and he was patient and smiling throughout our entire interaction. His attitude was excellent! He even greeted us proactively whenever we saw him.
The hotel itself is decent; the rooms are quite spacious, which is nice. However, the facilities are a bit old; the floor in our room creaked when we walked on it.
The breakfast selection wasn't extensive, not much to choose from, and the taste was pretty average.
LLee W.KThe apartment is in a very strategic location, with a tram stop nearby and Luzern Train Station within walking distance, making it very convenient. The staff also responded promptly to our inquiries.