Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jul 19, 2025|Classic Room with City View
Kakakaka1111
This was the fifth hotel on my trip to Switzerland. It's two bus stops from the train station, but conveniently located right by the stop, so getting there wasn't an issue. The hotel clearly exudes a rich history and old-world charm, with its luxurious European-style decor. I had a bit of trouble initially finding the right entrance and the front desk within the building. I'd actually booked a city view room, but the front desk upgraded me to a stunning lake view room – seriously, you *must* book a lake view! The terrace views were absolutely breathtaking!! The room itself wasn't huge, but it did have air conditioning. The bathroom was a tad small, mainly due to a large, rather useless cabinet taking up unnecessary space.
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Price per night from:€ 656
Posted on Mar 21, 2026|Premium Room with Lake View
Ting Ying GohI had a wonderful stay at the Radisson Blu Hotel in Lucerne, but what truly stood out was the amazing staff and their exceptional service. After I checked out, I realized I had accidentally left behind my little plushie elephant, which means a lot to me. The team kindly helped search for it, found it, and even arranged to send it to my next hotel, completely complimentary.
I’m incredibly grateful to the staff for their prompt help, thoughtful follow-up, and genuine kindness throughout the whole process. Their willingness to go the extra mile really meant a lot to me. Thank you so much to the team for the wonderful service and care!
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Price per night from:€ 305
Posted on Sep 25, 2025
Jesyn
Hotel des Balances is a beautiful blend of history and modern comfort, right in the heart of Lucerne’s Old Town. The location is unbeatable — you can walk to the Chapel Bridge, Jesuit Church, and plenty of shops and restaurants within minutes. My room was stylish and very clean, with a wonderful view over the river. The historic facade and murals give the hotel real charm, while the interiors feel elegant and well cared for.
The staff were warm, professional, and genuinely helpful — from check-in to recommendations around the city
Overall, a fantastic hotel if you want charm, comfort, and a prime location in Lucerne. Highly recommended, especially if you can book a river-view room!
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Price per night from:€ 339
Posted on Sep 25, 2024
Guest User
The hotel is more than 500 years old and has a sense of history. The rooms are clean and spacious. The service is warm and welcoming. The restaurant is decorated in a European classical style with a warm flavor. The hotel is in a prime location, close to the river and a 10-minute walk from the train station, which is very convenient.
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Price per night from:€ 240
Posted on Jun 22, 2026
petter62First off, the location isn't too far from Lucerne train station. We had a Swiss Pass, so we could take the bus for free. We rode one stop, got off, crossed a road, and turned left – super convenient! Many bus routes pass by, and Chapel Bridge is just a walk away. The hotel upgraded us to a deluxe double room, which was much larger. There was plenty of space for luggage, and it didn't feel cramped at all. The room was clean, and they provided two large bottles of water daily, which was enough for our needs. Everything was great, and the only reason I didn't give full marks was the extra tax charged, as others have mentioned. Initially, the front desk staff was polite. When I showed them my booking confirmation, pointing out that the tax on the order differed from what I actually paid, they looked at it for a while, then unhappily replied, 'I don't know.' I ended up contacting Ctrip customer service. They told me they'd contacted the hotel but couldn't negotiate. Finally, Ctrip customer service said they would compensate the difference with points, which arrived quickly – kudos to Ctrip! Many people have brought up this tax issue, and I'm not sure where the problem lies. Other hotels in Switzerland charged exactly what was stated on the booking. Only this hotel charged differently. Although it wasn't a lot of money, it felt a bit uncomfortable. Also, someone mentioned a 100 CHF deposit per day, which they indeed charged. When I checked out, I specifically asked when it would be refunded, and the front desk said the same day, which it was. In Lucerne, there's a Chinese restaurant called No. 8 that serves delicious Chinese food, completely authentic to domestic tastes. The owner is also very nice and polite.
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Price per night from:€ 371
Posted on Jun 17, 2026
Manny365No kettle and the room was quite small, but the location is super central. It's really close to Lucerne's main attractions, so if location is a priority for you, this place is a good choice. Switzerland is notoriously expensive, and this area felt a bit rural for the price. I'd estimate a hotel of this caliber would probably cost around 200 RMB in China. There's no free parking, so you'll have to find a paid parking lot nearby.
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Price per night from:€ 200
Posted on May 3, 2026|Double Room
Guest User
Good breakfast spread by swiss standards. Room was clean however the underlying structural deficits are hard to miss like bathroom getting wet after a shower as there are no shower curtains. The water is unable to be drained due to lack of drainage hole. The Trip.com booking indicated a city tax of 14 swiss francs but I was charged 16.40 swiss francs on check in for my 2 days stay.
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Price per night from:€ 112
Posted on Sep 29, 2025
Skyshanghai
Really was pleasantly surprised by how good this hotel was. Comfortable clean rooms, clean towels, comfortable beds and duvets, super friendly front desk, and really great location. A special mention of the quality breakfast spread which I look forward every morning. Strongly recommended.
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Price per night from:€ 187
Posted on Aug 5, 2026|Double Room
Guest UserHotels in Lucerne are generally expensive, and this one was relatively cheaper. There were no disposable slippers, and you needed a 20 CHF deposit for a hairdryer. The room was tiny, but hey, what more can you expect from a 1-star hotel? On the plus side, the location was decent, and check-in included free public transportation. The hotel breakfast was delicious!
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Price per night from:€ 154
Posted on Nov 12, 2025|Bed In 20 Beds Female Dormitory
MushroommmThis is a great hostel. It was a bit noisy because there were some kids on a study trip that day, but I booked a 20-bed dorm and only three girls checked in, so it was very quiet. The accommodation was also excellent.
The location is a little far from Lucerne train station, but it's still within walking distance. The staff were all very good.
Breakfast didn't have many options, but it was decent enough.
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Price per night from:€ 40