Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Mar 17, 2026|Special Queen Room
Anonymous UserThere were signs that someone had used the toilet, and it was so noisy all day because the room was assigned right in front of the check-in counter.
It would be much better if they had just made the room at the quiet location.
Still, I was satisfied with the facilities over all. Thank you for borrowed me charger :)
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Price per night from:SGD 15
Posted on Sep 8, 2025
Liulangdemiaomiaoxiaojie
## Amenities:
The mattress was comfortable, two types of pillows were provided, a smart toilet, a TV with screen-mirroring capabilities, and the internet speed was very fast! The slippers were the thickest and most comfortable I've ever encountered in any hotel.
## Cleanliness:
The shower drain wasn't clean and was a bit clogged; I had to deal with it myself while showering.
## Ambiance:
I had requested a high floor, but was only given the 7th floor, so my view was ultimately blocked by the tall building directly in front. Additionally, the room was right by the elevator entrance. Luckily, there were no noisy tour groups blocking the elevators that day, so it was relatively quiet.
## Service:
Almost non-existent. During check-in, there were two front desk staff. The male staff member was warmly smiling and assisting another group, while the female staff member gave me a cold reception. When I asked about the floor, she simply said my room type wasn't available on the 9th floor. Normally, one would expect something like, ”This room type isn't available on the 9th floor, would you like to consider an upgrade to a different room type on the 9th floor?” She offered no smile and was very curt. After she simply stated my room type wasn't available, I didn't feel like pursuing the conversation further. *Sigh*.
▶ There are self-service drinks in the lobby on the first floor, but the staff didn't inform me. I only found out about them after seeing it online.
▶ Upon check-out, there's supposed to be a farewell gift, but the staff didn't mention it. Long after I had left, I received a message on the Ctrip app saying there was one, meaning I would have had to inquire at the front desk myself. *Ahem*.
▶ I didn't book the hotel's buffet breakfast, but the restaurant allows you to order items à la carte. My companion and I spent 20 yuan and were completely full. (The fried rice was delicious!)
● Overall, in terms of value for money, it's really good! It just falls short on the details. (I wonder if this has anything to do with booking a discounted room? 🤔)
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Price per night from:SGD 31
Posted on May 4, 2026
AlyadanilovnaThe hotel is okay, everything is clean and cozy, with a recent modern renovation. It's a bit far from the center, but you can easily get around town by taxi for 10 yuan. We went downtown every day. There's a dumpling shop and a grocery store nearby. There are also Russian restaurants in the center. It's convenient that there's a laundry room (free with detergent), but the washing machine and dryer don't work well. The staff is nice and helpful. We had an egg and coffee for breakfast, but the selection isn't great and they're more for Chinese guests. We upgraded our room for an extra fee.
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Price per night from:SGD 40
Posted on May 21, 2026
S4577We took a self-driving tour in Heihe and stayed at the Holiday Inn European Style Hotel. The staff were very friendly and helped us arrange a room with a clear view of the Russian river. The view was expansive, the room was clean and comfortable, breakfast was included, and there was free parking. It was convenient for getting around, and we could also order Chinese and dinner on the spot. They had both Chinese and Western food, and the food was delicious!
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Price per night from:SGD 30
Posted on Feb 23, 2026|Deluxe Garden-view Standard Room
Guest User
I have been based in Shanghai for a very long time now, only leaving during the covid years. I love 'my city', (as kitsch as this may sound), but want to explore the north of China, too. My welcome in Heihe was excellent with the driver I found to take me to the hotel doubling as a warm, humorous, and helpful guide. Price wise, it was convenient and easy to reach the hotel for a very fair fare of 100RMB,(about 20 AUD).The experience was further enhanced when I arrived and the two young women who were working at the front desk helping me change rooms to one with a view of the magnificent frozen river/border. The hotel itself is immaculate and has an 'old world charm'. Breakfast is served in splendour but you may want to ascertain which days the the buffet is available. It is wonderful to return to the hotel's warmth after a long day of photography in the snow. Highly recommended.
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Price per night from:SGD 54
Posted on Dec 6, 2025|Queen Room With River View
Anonymous User
The river view room means facing the river but you cannot see the river. It is a little misleading.
Staff can speak russian but they don’t speak English.
The location is great. Close to shops and they have a restaurant at the ground floor. I don’t like how the staff are smoking in the lobby/reception but maybe that’s a cultural thing I don’t understand.
The rooms are good value for money.
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Price per night from:SGD 30
Posted on Jun 22, 2026
Guest UserThe hotel is located near the waterfront, a short taxi ride from the ferry terminal and the city's main pedestrian and shopping street. The rooms are a bit dated and weathered, but generally well-maintained. The restaurant on the 19th floor offers panoramic views of the city, and tables are located on a rotating axial structure that allows you to admire the city from all angles. Considering the price, this is a great place to stay in Heihe.
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Price per night from:SGD 34
Posted on Sep 18, 2024|Double Room
Guest UserThe room was beautifully decorated, clean, and tidy, revealing the thoughtful and discerning owner. Parking was conveniently located right outside, and there were plenty of restaurants and attractions nearby, making it easy to explore. During the Mid-Autumn Festival, the hostess even gifted me a mooncake. This is a time-honored Heihe brand, and the warmth of the hostess made me feel right at home. I'll definitely stay here again next time I'm in Heihe.
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Price per night from:SGD 13
Posted on Aug 19, 2025
Guest UserThe Wudalianchi Scenic Area is vast and free to enter, but individual attractions require tickets. The hotel is centrally located within the scenic area, making it convenient to access all the smaller attractions. The front desk staff were very welcoming, providing a map and introducing the attractions and recommended routes. The hotel restaurant was large, and the owner, a hardworking and hospitable woman from Northeast China, hosted two dinners. We sampled Northeastern specialties: Acanthopanax senticosus, chicken stew with mushrooms, braised crucian carp, and steamed golden pomfret. The food was quite good, arguably among the best in the Wudalianchi Scenic Area. The hotel's first-floor supermarket was well-stocked with many local specialties and daily necessities, which was very helpful for tourists. However, the saleswoman's business acumen needed improvement; she didn't know the answers to many questions, but she was honest and straightforward, admitting what she didn't know and not trying to deceive customers.
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Price per night from:SGD 44
Posted on Apr 30, 2026
Guest UserMy husband and I stayed from April 28th to 30th. We were checked in quickly. The wonderful Yulia (a Chinese woman) at reception was very helpful, explained everything, and recommended places to visit. There's a clinic on the ground floor of the hotel. Most people come for treatment or health-improving procedures. The prices are more than reasonable! A massage is 50 yuan, cupping is 100 yuan, and a herbal sauna is 150 yuan. Street prices are also low (everything for half a kilo): strawberries are 20 yuan, mangoes are 12 yuan, and tangerines are 2 yuan! There are plenty of eateries around the sanatorium where you can find something to suit every taste. Sights are within walking distance. If you're going somewhere further, a taxi is 10 yuan for 3-4 km. We saw so much in two days and realized that if we were going to get treatment, we'd need to stay for at least 10 days. The city is very quiet and peaceful, and everyone who lives and vacations here really appreciates it. The geopark, the volcano museum, the lakes, the treatments, the kind people... We'll definitely be back!
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Price per night from:SGD 21