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9.4/10
Amazing
GGuest UserTo be honest considering this has a 4 star rating I'm a bit disappointed. Generally speaking it is a nice place but there are small things that are lacking compared to other similar Onsen Hotels at the same price. For example they don't provide a basket to go to the onsen but only a cheap plastic bag.
The Hotel itself is very old but well maintained and at least the general spaces use nice materials and decoration. Once you reach the room it becomes worse. The materials used in the room are very cheap (Vinyl Floor, Cheap Wallpaper that was put on very poorly). Some aspects of the room have been refurnished, like the sink but most of it seems to be original from the 60s-80s. The bathtub and Toilet are retro models.
The Onsen baths are a mixed bag - the one on the third floor with Wood ceiling seems to be the newest and is the best of the three. The other two (panorama and first floor) are in dire need of refurbishing. They seem in very bad condition and extremly old.
The worst part (for me) was the Breakfast. 90% of the selection was japanese Style (and even that seemed poor). Western Options were only Pancakes, French Toast (which was good at least) and a few sad pieces of low quality bread with condiments. They didn't even have a coffee machine!!! Only pre-brewed coffee that tasted like water.
喵喵喵店長This was my second stay, and the experience was just as great. The room was clean and comfortable. They have staff who speak Chinese, and they were very attentive, recommending nearby hot springs and restaurants. The owner also speaks a little Chinese. The simple breakfast was fantastic, and the hot soup was delicious! You can leave your luggage at the 1F lobby during check-in or check-out, and they can also arrange a taxi for you. Highly recommended!
GGuest UserThe service was excellent, however, the hotel breakfast was quite mediocre. The price is reasonable for Gero, and it's conveniently located very close to the JR station. Overall, it's an excellent value-for-money option, and the open-air bath was also very pleasant.
CConstanceThis appears to be a family-run business with warm hearted hospitality. The hosts didn’t speak much English but we managed to use a digital translator to communicate.
Am grateful the hotel provides free shuttle pick up from Hida Osaka Train station. We had to get our previous hotel to ring Senyukan to inform them
about the expected timing of our train arrival. We appreciate the immense patience of the hotel shuttle driver. She put up with 2 changes of timing of our train arrival because of significant delays from the Highway bus from Nagoya to Takayama where we had to connect to Hida Osaka Train station.
We had booked to stay 3 nights and loved every moment of the stay. The kaiseki Hida Beef dinner had the perfect balance of sweet/sour/ salty taste. Each dinner also had a cooked fish either grilled, steamed or poached, in addition to sashimi ( raw seafood). The soup was exquisitely flavourful as was the freshly prepared salad and tempura ( deep fried vegetable fritters). All the food items were plated with pleasing artistry.
We had booked the hotel for its hotsprings which lived up to their therapeutic reputation. Although the sex-segregated pools were for hotel guests,
we found ourselves often the only ones who used them at the time. Highly recommend this hotel for its affordability and wonderful value-added hospitality.
The only downside of the hotel is that the wifi signal is not always stable in the guest rooms. But wifi is more accessible from the hotel lobby.
GGuest UserThis is the best onsen hotel we’ve stayed in, among those we’ve stayed in for the past 12 years! We stayed here for 2 nights.
We’ve extremely grateful to the hosts for their outstanding service and hospitality from the heart. Loved the thoughtfully varied menu for each meal.
The establishment is spotlessly clean and excellently maintained. Each morning, our towels and yukata (hotel gowns) were replaced. So were the amenities ( fragrant green tea packs, snacks). The housekeeping staff even offered to mop our rooms after only one night’s stay.
The wifi was also fast and sustained well in the guest room and public lounge areas. There are facilities to cater to a wide range of age groups from seniors like us and children too. There were ample resting chairs in the lounge and on the way to the historian’s well as guest rooms.
The best facility was the hot springs! They are
exactly as depicted in the hotel website. Numerous indoor pools of various temperature all have the renowned ‘beautifying’ odorless alkaline water. My skin felt so smooth and moisturized after only one soak.
What’s more the hot springs stay open for in-house guests from 10.30 am to 11 pm and day-trip visitors from 10.30 am to 8 pm. In-house guests can also use the hotsprings early from 6 to 9 am. There is a European dry sauna as well as wet steam rooms in both make and female hotspring areas.
We would love to stay here again!
TTina.WCY**Cons:**
- I had a disappointing experience with one of the drivers. He was very rude and had a bad attitude, especially when we couldn't understand his Japanese. Even though we didn't understand everything he said, his demeanor made us feel uncomfortable and negatively impacted our stay.
**Pros:**
- The hotel's location is very convenient, with shuttle service available.
- The views from the hotel are beautiful.
- The facilities are well-equipped and very clean.
Overall, while the hotel has many positive aspects, the encounter with the driver left a sour note on our experience. I hope management can address this issue to ensure future guests have a more pleasant experience.
GGuest UserStayed there for two nights.
In-room onsen was good, staff at reception excellent. Food was simply terrible. Rice was cold (personally it’s simply unacceptable in any Japanese restaurant except for sushi may be?), the chef seems to enjoy making fusion dishes (and except that they were unappetising). To name but a few, we had strawberry mousse for starter, tofu (which was bitter) and pickles with miso for mains, and who’d put diced apple in an apple sorbet?? (Felt as though I was biting into ice cubes). The waitress was also extremely impatient and rushed us through our meals (we finished our dinners within 35 minutes, breakfasts 20).
I honestly cannot recommend this hotel. Sorry, but no.
AAnonymous User+ : beautiful, traditional Japanese hotel with nice tatami rooms. The room was spacious and confortable with all necessary amenities. The outdoor onsen was great and almost empty when I went. The breakfast buffet is ok.
- : a LOT of stairs in the building (very difficult for elderly and disabled people, but also people with big suitcases!). There is a car that theoretically can pick you up at the train station or drop you off but I couldn’t use it when I arrived because I received no information on it beforehand or when I left because it only starts at 10am. The onsen is not tattoo friendly and you have to pay for the tattoo cover. Staff was kind but most of the time unable to offer solutions
Overall, a beautiful ryokan but for the price, you can find better.
GGuest UserThe train arrived at Gero Station. I originally planned to walk to the hotel, but I saw the hotel sign as soon as I got out of the station. It was quite a surprise. The check-in process was very smooth. When we went through the formalities, the luggage had been delivered to the room. Then we arranged dinner and breakfast, explained the bathing time, and ladies could specially choose their favorite bathrobes, each one was different. The only drawback was that the bathhouse on B1 did not have an open-air bath, and the men's and women's baths changed at midnight. The next morning, I got up early to go to the open-air bath on the 5th floor. The hotel also had several buses to Gero Station the next morning.