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9.1/10
Great
WWahida ZainuddinStaying 3 days 2 nights, last minute booking and requested a room on the top floor but unfortunately there were no rooms available that time. Stay in block C with hill view and new cable car. Can see a little bit of the Skyworld ice age game. Fortunate to picture a clear view on daytime and night.
Satisfied because the cooking equipment and washing machine work well especially the dryer. There will be more famous f&b shops will be opened soon.
Although there is only 1 access key and parking isn't free, I am still satisfied with the facilities available especially the outdoor and indoor playground, swimming pool, hidden garden, hammock, stargazing, wall climbing, trampoline all free.
Other extra activities such as bowling, darts & pool, golf simulator and karaoke are also available and the fee is also affordable. Comfortable for families to have fun in privacy. More interestingly, the staff are also very quick to act when receiving complaints.
To go up to Skyworld, you can also go through the skybridge and walk 20-30 minutes. If you are lucky, you can use the buggy provided. Wheelchairs and strollers are also available at the customer service counter on level G.
Highly recommended for large families. I stayed here for 3 days and 2 nights and definitely will come back again.
GGuest UserThe room is spacious and clean. I love the ambience and the hotel is quite big so u have to walk around to get to your room. The view is nice and overall is good. But there is no iron and iron board in the room which is kind of bummer. Else than that all ok
JJamieypHappy to stay here even just one night, we went there on weekdays it's not crowded at all. Room is clean and well designed.
Breakfast is buffet line. you can pick whatever you want and for the taste itself i will just say it's standard. Location is not far from eating place but takes around 30 mins to go to genting.
Some downside here.. there's construction site on the way to hotel so, road is quite bumpy, lots of hole, dust and the room that i got is connected room sometimes when others room laughing too loud, We also hear them 🤣
VVasanth Vignesh M RHad a wonderful stay at Swiss-Garden Hotel & Residences, Genting Highlands. The service was excellent, and the staff were friendly, professional, and always ready to help.
One of the highlights of my stay was the foot massage at the hotel, which was very relaxing after a long day. The food was also good, with a nice variety of options and great taste.
The breakfast area was quite crowded in the morning, but I visited during a long weekend, so that was understandable. Despite the crowd, the staff managed the situation well.
Overall, it was a very pleasant experience. Great service, comfortable facilities, good food, and a relaxing atmosphere. I would highly recommend this hotel to anyone visiting Genting Highlands and would happily stay here again. ⭐⭐⭐⭐⭐
LLost & LepakYes. The location is good, the room is clean and the service was good.
The mattress was shaky and the toilet was smelly. I changed my room for third time and the customer service was good. Not having any pleasant stay due to the mattress but nothing to complaint since they assisted me with third time of room arrangement.
My room facing to road and can heard the speeding sound during mid night. Overall it’s fine if you just prefer short vacation. Not waiting too long for the lift and this is something good.
CChloé KohAbsolutely horrid check in and check out process, the counter is at an entirely different hotel which makes no sense at all. You have to climb up and down a hill for checking in and out OR take a taxi. They could at least offer a buggy or something. The walls are paper thin, the corridor has a persistent bad smell with any minor noise exacerbated by the echoes, and the geniuses invented see through blinds where anyone in the corridor can see into your apartment. The toilet smelled terrible, and the TV is not even smart..
GGuest UserThe check-in process was smooth, and the staff were friendly, helpful, and proactive.
these were only minor inconveniences - the location being slightly difficult to access and the room a bit hard to find, everything else went well.
The room also offers a nice view—.The room was clean and well-organized, reflecting good housekeeping standards and attention to detail.
GGuest UserThis is our first stay in ion delemen for 4D3N. The unit is very spacious and clean however we faced some difficulties as below.
1. Broken bedframe: One of the room bed is broken and we have reported to the reception immediately however no action was taken nor any updates was received. There are difficulties every time when we sleep on it as it is unstable.
2. Wifi connection: Throughout our stay, we unable to connect to hotel WiFi and no action was taken to rectify it.
3. Noisy door: There's a very annoying sound every time when we open or close the room door.
AAnonymous UserFantastic! I absolutely loved it. Everything was so simple and straightforward. The self-check-in process was a breeze – no need to bother anyone. The customer service staff were also wonderful 😊. Nice and very good!
AAnonymous UserThe hotel's location is excellent! Check-in took over an hour (the self-service machine showed an error, so I had to take a number and wait in line at the counter), but check-out was quick (self-service). I booked two Y5 triple rooms; they were very small. The door lock looked like it had been tampered with and repaired, the security latch was crooked, and the sink stopper was broken, but the shower pressure was strong enough. When I pulled back the covers, there was someone else's hair, and the bed sheets had small holes.