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9.0/10
Great
CCarly loves travel!We had an impromptu stay here when we had a flight cancellation. It was reasonably priced, had a really nice breakfast, and free airport shuttle which was really convenient. Room was clean and spacious. Nice that a couple fast food places were in walking distance for a quick bite. Definitely would recommend this hotel for any airport refugees.
GGuest UserIt was a very pleasant experience staying at Kimpton the Shane. Home keeping was done everyday. Nice toiletries were provided, replaced as requested/required. We were there to visit the city but it also could be a nice spot for staycation as they have a lot of options of room service along with a bar and restaurant attached!
LLorena CNice hotel apartment, across from Civic Center station with underground parking. Very good service from front desk staff. A lovely space with coloring area in the lobby, restaurant are precursor to the apartment: full kitchen, living room, dining area, two tvs, balcony and bedroom, kind of classic Marriott style. But unlike Marriott there were no extra towels, bathrobes, slippers or toiletries beyond soap and shower cap.
The restaurant hours on the key are incorrect. The restaurant closes at 930pm although front desk said only the kitchen closes at 945pm. Anyway the mix up led to none of our interactions with the reticent restaurant's staff for room service. The restaurant takes a daily siesta too, though the key says weekends only. The 12 doesn't let Door Dash come to the apartment, only the lobby. However, 12 Staff will deliver if anyone's available; otherwise you have to go to the lobby.
All in all, it was a very pleasant stay.
QQinianzhiyangThis type of room booked by Ctrip must avoid the third floor. When I entered, I smelled a so-called cigarette smell and immediately asked to change rooms. The front desk said that many people smoke on this floor 😅... The hotel only has a small train next door to the airport. It is not very convenient if you have a lot of luggage or it rains.
Llittle ACGThe hotel is a little off the beaten track, and many places around it are undeveloped. There are basically no restaurants around. It's relatively close to the aquarium and Coca-Cola, and you can get there in about 10 minutes by Uber. It takes 20 minutes to walk. But it's cost-effective and the room is quite big.
IInonge ChifukaCustomer care can be better for people travelling from far. Checking in can be adjusted. The food was great. The facilities were great.
The staff were friendly and very helpful.
PpaodanielWe checked in around 12:30 am, requested a late check out, the front desk person agreed to let us check out 1pm the same day, however,the cleaners came to knock on the door at 11am and noon (around 12) ask us to leave…. When we checked out, we were asked to pay USD 25 dollars for late chack out. I refused. Very unpleasant experience
GGuest UserThe hotel is quite decent. If you are taking a taxi for an international flight, don't take the hotel's shuttle bus to the domestic passenger terminal. Although you can also check in, then go through security and take a small train to the international departure terminal. However, there are too many people on domestic flights and it is easy to be late. If you take the hotel shuttle bus, at least three hours in advance.