Pullman Sydney Penrith

Good experience

Stayed at the hotel as part of a conference taking place in the adjoining function centre. The hotel is modern and smart, being so new it punches well above its weight for anything else on offer in the area. Arrival was quick and efficient, customer service throughout the stay was always courteous without being over bearing. Rooms are beautifully laid out with high quality fittings and fixtures. IT was great with high speed internet in the room and throughout the venue. The free car parking and easy access up to the lobby was a real plus, particularly with how much parking can be across sydney. If you're not looking to eat in the hotel there are a range of restaurants around, along with a Westfield shopping centre. There's not a lot more that could be done with such a great hotel and stay, well done Accor and Pullman. I would highly recommend this hotel for couples, professionals and families, give it a go you won't be disappointed. Also worth noting if you plan on exploring the Blue Mountains this hotel gives you a great base, with a shorter drive than coming from the CBD.

No mobile phone reception. Advised they have trouble throughout entire hotel. Needed connection so could not conduct business that I needed to. No desk Ordered room service, bread with dips. 2 bowls of same dip? Always stay at Mecure, thought would give Pullman a try. Never again. Will be heading back to Mercure where you at least have a desk to work from and can use your mobile phone

After a disappointing visit to one of Accors flagship venues we were understandably cautious about what to expect at the new Pullman Penrith. Admittedly being long time platinum Accor members we have grown accustomed to being looked after. Arrived and about to grab a luggage rack before a staff member appeared to assist us. Invited us inside and welcomed us as a priority guest, offered us drinks, complimentary reserved parking, baggage to our room and checked if there were any matters they could assist with before we went to our room. While we were the only ones at reception it was still seamless, professional and absolutely welcoming. We stayed in a end suite on the 5th floor and enjoyed the room and view of the Blue Mountains. The room is well equiped with a dual microwave oven, 3/4 fridge freezer and multiple power points for a range of devices, desk, cupboard, small table chairs and a large TV complete with a dedicated room smart device. Lighting was well thought out for a change. However, not big on the ‘green friendly” soaps as the pumps never seem to work and feel very budget hostel regardless of the ‘blinged up’ containers. Also not a fan of missing a top sheet. I sleep hot so find the weight and heat of the quilt really uncomfortable, though it’s not an issue for my wife. Unfortunately my wife was busy every day so I was a hotel husband and lone diner with her leaving at 6am and returning at 10.30pm. In spite of missing her company I was able to enjoy my meals ( the shared lamb I did solo with a generous side of split potatoes the highlight). The menu isn’t extensive but works. However, the highlight of the meals was the service from Kristy and Tiara that was as good, if not better, then any restaurant we have ever eaten in. Professional, personal and seemingly genuine. Such a contrast to our recent experience. Tiara was especially brilliant in organising Jen a takeaway breakfast and her meals to our room for when she finally returned each evening. She had also planned a dessert surprise for her if we had stayed longer. Really impressed with the hotel, restaurant, room and especially all the staff we dealt with. It was total class, impressive, appreciated and a credit to both management and the Accor brand. Our only disappointment we couldn’t stay longer. No surprise that they were totally booked out.

Outstanding hotel on so many levels. Very modern styled hotel, immaculately clean and well-appointed rooms, amazing staff that engage with their guests and great food served in the restaurant. My only gripe is the placement of the TV in the Junior suite, sat on a metal frame in the middle of the room and only viewable from the bed. Otherwise, our stay was faultless.