Anonymous User
September 6, 2023
Location was great, we arrived expecting to find Mantra on Murray and was a little confused when they told us it had now been changed to Oak. Smooth check in process though and the man checking us in was lovely.
We stayed for 7 days, there were no laundry facilities due to the new Oak takeover. Around halfway through the week we ran out of bathroom essentials, but we asked and they had been filled up upon our return for the day.
The only thing I would say is our bin really needed to be taken out as we had been cooking each night, and the staff told us the room will only be cleaned after we leave which was a bit rubbish. We did manage to get them to take it though.
Towels were another issue since there was no laundry facilities, they did not want to take our dirty towels so we had to ask for new ones at reception and keep the dirty ones in our room, again - a bit rubbish.
All in all was an okay stay, adequate room but definitely some things to improve on due to the takeover.