Hyatt Regency Phuket Resort

A lovely hotel with excellent service. The check-in experience was delightful, thanks to Madmee, who was exceptionally kind, energetic, and welcoming—setting a great tone for the stay. The team members operating the golf carts were also outstanding, ensuring seamless transportation around the property. The room was spacious but had a low decoration, and the design and furniture felt a bit dated. However, the cleanliness was impeccable, which made up for the aged interiors. Breakfast was excellent, and I had one of the best Eggs Benedict dishes here. However, the service was lacking—staff were not very attentive and were often engaged in conversations with each other, including those from the kitchen team. On the bright side, used plates were cleared promptly. Overall, it’s a good hotel, though it lacks a beach and is a bit far from town and local dining spots. Despite these drawbacks, the staff’s warmth and service make it a pleasant place to stay.

The attitude and service are extremely kind, including transportation to the rooms located on an impressive mountainside! The area is quiet and about half an hour away from entertainment centers. Which is what we were looking for!

This is a review I would have wanted to see before going. Let’s start with the good: the resort is stunning. Very aesthetically pleasing the lights trees and structure. The resort is big so they have pretty little cold carts to take you around the resort that are on call by simply dialing reception. The staff is responsive which is a perk and everyone smiles and is kind. The attitude is a huge plus. You will like that. Now the bad: it will shock you how quickly the room will become completely wet if you turn off the air conditioning. Unfortunately the AC is turned on super low meaning ice cold. As a result difficult to stay in the room without a sweater and socks. The bathtub also wasn’t working properly (drainage) therefore after freezing at night can’t exactly heat up from a nice steamy bath. The shower is okay though If you learn the dials. So I opted for long hot showers but the bathtub was part of my rest time and couldn’t do it. There was no compensation for this events but The staff did offer to change the room but the only available room was deep down on one of the ground floors with not much light and lots of stairs and no view. I opted out of it. The beach: You should know if you think the beach is connected to the resort it isn’t. You’ll have to exit the resort and cross the road to get there. Make sure you carry shoes as it’s a rough sand beach. It’s not the smooth white sand beach I somehow thought it would be but it’s fairly on the cleaner side in comparison to others. If white find sand clean beaches are what you want this isn’t it. The beach is nice to look at from the room though. There is no free minibar etc like other five star restaurants offer so prepare for that. As it’s a resort it will also cost much more than a normal shop. So here is an honest review. Really nice staff,pretty views. Facilities are okay like casa boho was a nice bar. This is what I wish I read before going so I prepare my mind: I left earlier because I just couldn’t relax like I had hoped. Enjoy!!

Hotel was okay but is not walking distance to Kamala really. Also, the hotel needs more cart drivers later at night when people are returning to the hotel and needing to be driven to rooms on the hill

Our room was clean and neat. We were amazed at how fast they cleaned the room when we left for breakfast and went out for some activities. The staff were friendly, helpful and cheerful. They made us feel v welcomed. We loved the room, the pool, the seaview (right in front of the pool) and it also caters to Muslims as halal food was served during breakfast. It was nice that we managed to capture the sunset. However , the only drawback is its distance away from the town but they have a free shuttle to and fro so not to worry. Overall, we loved it and highly recommended to stay at the resort!

We booked a family room, nice and comfortable stay. Breakfast was good buffet too. Staff friendly and we had to call buggy when we we want to go out from room due to slopes, service usually very quick after we call guest services. Good hotel!