Anonymous User
August 5, 2024
So many things to note.
This hotel is truly focused on the instagram aesthetic. And purely focus on day visitors more than people who have booked there. Spent one night here (thankfully) all because I wanted to also get the famous instagram pictures.
My request was not prioritized at all. Was told I had to pay cash and go to an atm that is 2km from the hotel, which was completely absurd. Later on they came to me “trying to accommodate me” …allowed me to pay by card, rain interfered but received my shoot eventually.
Ordering room service is a nightmare. They cater so much for people who are day visitors more than ones who have booked. Was told they are under staffed and I need to come to the restaurant instead (which I did not) Minimal service in the room itself, only 2 bottles of water, coffee & tea. Do sense abit of racism as a person of color, but not much will be said.
Truly disheartening as this place is really serene and nice but you don’t enjoy the atmosphere at all because as a guest you are not prioritized or seen. Not feeling welcomed.
Paid for a late checkout as my flight was later in the evening, had to pay an extra 900baht for 4-6hrs.
No one to help you with luggage. Everything is cringe! But what was I expecting…
The only think I did was enjoy as the massage I got before checkin. (Full body Thai massage- 900baht).