Guest User
April 29, 2025
I was initially assigned a room that was very disappointing—it was dirty, old, lacked a TV, had a broken telephone, and had an unpleasant smell. However, when I raised my concerns with the staff, they were helpful and relocated me to an upgraded room.
The upgraded room was an improvement: it was bigger, cleaner, and had a pleasant smell. Unfortunately, there were still issues that impacted my stay, such as dirty glassware, significant noise from outside guests passing by, and disturbances from the ceiling caused by mice running at night. Additionally, the noise from guests walking in the room above was very disruptive.
While I appreciate the staff’s effort to accommodate me, the overall experience was hindered by these ongoing problems.
These disturbances, especially the mice, severely impacted my ability to rest. When I requested a late check-out at 2 PM to compensate for the sleepless night and the long delay in changing rooms, the guest service agent refused. She told me the issues were “fixed” after the upgrade, which was not true based on my experience. She only granted me a 1 PM check-out, which felt dismissive of the inconvenience I faced.