The Front Hotel and Apartments Reviews

need improvement

All the employees are lovely. The service is very good. Employees are treated equally Not Thai or foreigner I'll have a chance to come back again. 🥰

Comfortable accommodation, next to the sea, good atmosphere

Don’t stay in China. The front desk doesn’t know Chinese, even English is poor. When I checked in, I emphasized that we have a room with a city view. They don’t leave my mobile phone or email at the front desk. The front desk moved the wrong room without permission. We left our luggage. Usually when we check in, everyone will put valuables, cash, passports, etc. in the room, but they said that this is according to their crisis management method, and they took our luggage without authorization. It’s super bad, BTW, don’t go to Patong Vietnam Living side by side, the quality of the hotel is poor, the rooms are also poor, and the key points are even worse. Don't stay here

Good view, very quiet

The hotel is nice. The beach is just across the road. Turn a corner and walk for 10 minutes to the night market. There is no elevator, and a deposit of 2,000 baht is required

Nice view but the hotel doesn't have an elevator The walkway up the stairs is very scary, no railings, if you're drunk, don't stay here 🫣😬

No elevator

The pros are the resort has a great location. Thre rooms are nice. The cons are there is no elevator and we were on the 5th floor which is actually like the 7th floor. However, the view from the 5th floor is beautiful. The stairways are narrow and there is no handrail on one side(not good for families traveling with small children) the front desk is not that accomodating especially after traveling many hours to get there. They also have a scam which I read about in another review . When you check out they will try to bill you for the mini bar. Make sure to take pics when you get to the room and when you leave. They get you for small stuff which you would just pay for but it's just not cool. When we got there there was only one coke in the fridge. When we left,they said there were 2 and we drank one. I showed them pics of the fridge when we checked in and when we left.they apologized but still think it's not cool. Also,they are only in the office till 12am. If you forget your key,you are out of luck and they lock the front doors.

This property is just far enough out from Bangla Road to be able to enjoy a bit of quiet. The staff are friendly, beds comfortable and the room clean.

I booked two nights at the front - and I wanted to modify my booking and arrive two days earlier from Krabi to Phuket Patong as I had already a reservation at the front I thought ok I’ll book with them - I emailed the owner his name is Dr. Giorgio Latuada that I want to modify my booking and arrive earlier with two days prior and I enquired regarding the availability and rate - he replied to my email that he has availability for the dates that I have mentioned and the same rate apply he said. Based on his confirmation, I left krabi to Phuket once I reached the hotel the receptionist Jennifer told me that they don’t have availability noting that the owner has already confirmed to me via email. They didn’t accommodate me and I had to look for another hotel with my luggage. After two days passed I went back for my check in, the receptionist insisted on me to have a 2000baht deposit or I can’t do the check in we had a small argument about that then she told me you can keep your passport as guarantee (I have been in Bangkok/krabi/ Phuket in another hotel none of them requested a deposit.) I understand that it might be the hotel policy but after what I have experienced they could have done an exception even though I requested from her to empty the mini bar and the other stuff. In terms of property the room doesn’t have a phone I asked the receptionist what if the guest has an emergency ?!! The safety box was kinda broken then I asked her about it she gave me the key however she could have gave it to me since the beginning… the towels are very old - they don’t provide breakfast, and it is situated at the end of Patong it is not practical if you like to walk it is almost 15 to 20 mnts to bangla road. The HK didn’t really clean the bed properly as there was still sand on the sheets… Their check out is at 11am !! I had to request one more hour thanks to Pom she extend my stay to one hour. I do not recommend this hotel due to their customer service and location.

Apart from the location this apartment block is just plain bad! The aircon in our room didn’t work properly and was extremely noisy, the walls were paper thin, bed rock hard, pool tiny, furniture dated. Much better hotels nearby for the price.

Within 18 meters of the sand and ocean. Modern, friendly staff, cute pool, good bed mattresses and linen. The Best views of the entire bay. Powerlines now underground. Spotless clean everything. South building no lift!

The hotel room was nice, small and modern. The receptionist was friendly and helpful. The location was good - right on the beach but was down at the south end somewhat away from the noise and crowds. It was a little noisy still - could hear talking and doors banging all night long. Appreciate the fridge, the complimentary beach bag and beach mats to use. Only bad point - terrible balcony and ‘city view’ was just a wall. No view at all. Still a good choice of place to stay in patong.