Guest User
March 25, 2025
The territory of the hotel is beautiful, the view from the room is gorgeous. The room was a bit old but well maintained and super spacious. The breakfast was delicious 😋
I was disappointed with service and stuff attitude. Especially the security at this hotel. Very rude, keep on asking my room number everywhere, with a very disrespectful attitude, even when I walked with a bag from the room which literally says the name of the resort on it... I understand that they are doing their job but for the comfort of guests either the system should be changed or the attitude of this guys. I was not expecting to experience such a stressed vibes in a 5 star resort. When I just arrived to the hotel before I exit the car, the security guy literally screamed at me with question what's is my name, not letting me out of taxi.... I understood later that he wanted to check if I stay in the right wing, but man!! Attitude change and a smile would be much more welcoming!!! And while I was waiting for my check in time, I was walking around the resort to check it out, another security guy screamed at me with a question what's my room number, and of course I didn't know, he scared me with his angry look on his face and seemed like he wanted to kick me out of the territory of hotel. Until I explained the situation that I'm still waiting for a check in..... I don't know if I was just unlucky and something happened that day with the security department, but it was a horrible horrible welcome!!! That is not what you expect from this level of 5 star resort...