- Un grupo de personas ajenas (no alojadas ahí) se metió al hotel de noche por el acceso de la playa. Hicieron un montón de ruido y me fueron a golpear la puerta para saber si podían entrar a la habitación "porque tenían frío". Reclamé, y la recepcionista dijo que "era un asunto que escapaba de su control". - Ofrecen servicio de late check out en el paquete all-inclusive, pero te sacan de la habitación a las 12 y te dicen que el lugar habilitado es "la terraza" (lo cual es no entender nada de cómo funciona un late check out). No se hicieron cargo de su falta (a pesar de tener el late check out correctamente definido en el reglamento de la habitación - hasta las 15 horas) y al final tuvimos que sacar nuestras cosas e irnos. La recepcionista no quiso entender el argumento y dijo que el problema de no entender las reglas era mío. - Mal wifi, no conecta a nada y en el lugar se pierde señal de celular. - Creo que todo se podría haber resuelto de mejor manera, si hubiese habido buena disposición de parte de la recepcionista. La actitud e indiferencia de ella es lo más molesto de esta experiencia. - A group of random people (not guests) entered the hotel in the middle of the night by the beach access. They made a lot of noise and knocked my door to ask if we could allow them into the room because "they were cold". I complained to the receptionist, and she said "that was an issue outside of their control." - They offer late check out service as part of the all-inclusive package, but they kick you out of the room at noon and tell you that the place enabled for that purpose is the terrace (which is knowing nothing about how a late check out service works). They didn't acknowledge their fault (despite having late check out properly defined in the room brief - until 3 PM) and in the end we had to take our stuff and leave. The receptionist didn't make an effort to understand the argument and said that the problem was mine for not understanding their rules. - Wifi is awful, can't connect to anything and in that place you lose signal. - I believe everything could have been worked out in a better way if the receptionist had shown better disposition. Her attitude and indifference was the most annoying thing about this experience.
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