First, the positive: this is a great location for reaching lots of great places on the northern and northwestern parts of the Olympic peninsula, and the resort is of historical interest so we'd wanted to stay here for quite some time. That said, we found (consistent with some prior reviews), that the customer service was really poor and the cost of staying at the resort was markedly overpriced because of that and because of the outdated nature of the cabin in which we stayed (kitchen appliances, bathroom and shower, old linoleum floors and musty carpet, and so forth). We expect more for what we paid. In fairness, staffing numbers seemed to be simply inadequate to handle both people checking in at 4 PM and people wishing to enter the pools at the same time. There were two people trying to handle two ques of people from the same small reception desk. Told we could check in at 4, when we got through the check-in line at 4:20 we were informed that our cabin wasn't ready. She had no estimate of when it might be ready (she was clearly worn down and just didn't seem to care after having to have said the same thing to others before us). We returned around six and had to join the end of the line again. This was a frustrating start to our stay. In sum, we're glad we had the experience, because we did finally experience this resort and we truly enjoyed a nearby walk through old-growth forest on an easy trail to Sol Duc falls, and a day-trip out to Cape Flattery and Shi Shi beach made logistically much easier because we started and ended the day from the resort. But within the ONP, our future visits will not be here. The Quinault Lodge, the Kalaloch resort and the Lake Crescent lodge have all provided markedly better lodging experiences for us.