Hampton by Hilton Shantou Chaoyang

Hampton by Hilton Shantou Chaoyang Reviews

Hampton by Hilton Shantou Chaoyang

Wenguang Street West Gate Residents' Committee Mianxi Road No.388, Shantou, ChinaView Hotel Details
Hampton by Hilton Shantou Chaoyang
Hampton by Hilton Shantou ChaoyangHampton by Hilton Shantou ChaoyangHampton by Hilton Shantou Chaoyang
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Hampton by Hilton Shantou Chaoyang Guest Reviews

4.8/5
Amazing
1925 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(1925)
Positive reviews(1910)
Reviews with photos/video(311)
Classy environment(298)
Friendly front desk staff(252)
Delicious breakfast(211)
Many amenities(119)
Large rooms(104)
Convenient parking(87)
Awesome gym(18)
Delicious buffet(6)
Negative reviews(15)
Guest User
Cozy Queen Room
Stayed in Nov 2023
Couples
1 review
5.0/5
Outstanding
Posted on Nov 4, 2023
I was very impressed by this hotel albeit just outside the main area of the town, a slow walk of 2 kilometres. The reception was very efficient in checking us in and allocate our room on the 10th floor. The room was large by the standards we were accustomed to in the West, whilst the bed was just right and very comfortable. The costs of our 2 night stay was incrediblely cheap with breakfast by any standard albeit Chaoyang isn't a 1st line city. The service we got was second to none, especially the night front desk lady - Suki Li and the day front desk young man - Alan Cheng. They bent over backward to help especially with my limited putonghua by conversing in Cantonese instead. They helped with taxi bookings when I could not because of I didn't have a local mobile number plus trying to use the automated vending machine which was QR coded as per norm in China. Breakfast was a mixture of oriental and western food. I was glad that the hotel has decent English breakfast tea unlike many others that we had stayed in, in additonal, the self service coffee machine can produce a decent coffee that satisfied the wife ( 2 shots of expresso plus 1 flat white or 1 Americano). The only complaint I have was that there is no milk power or fresh milk available in the room for making tea or coffee, it's one issue that the hotel management should consider in the near future. Overall, the hotel was cleaned and modern. I have no hesitation in recommend it.
Response from Property: Thank you very much for your stay! We are happy to have a great time on your trip. Your appreciation gives the hotel a great encouragement and is also the driving force for our progress, we will continue to maintain enthusiasm and strive to make every guest feel at home, and look forward to your return! Welcome to come back and have a good life!
Jiando100
Cozy Queen Room
Stayed in Mar 2024
Business travellers
17 review
5.0/5
Outstanding
Posted on Mar 15, 2024
Staff Xiao Hui very kindly and professional, room very clean, will choose here again next time if I come back.
Response from Property: Thank you very much for your stay! We are happy to have a great time on your trip. Your appreciation gives the hotel a great encouragement and is also the driving force for our progress, we will continue to maintain enthusiasm and strive to make every guest feel at home, and look forward to your return! Welcome to come back and have a good life!
Weixiaobao
Deluxe Queen Room
Stayed in Dec 2023
Business travellers
3 review
5.0/5
Outstanding
Posted on Dec 22, 2023
The stay was very pleasant, I really like the style of Hilton Hotel, and the environment is also very good. The receptionist Xiaohui at the front desk quickly helped me check in and I really like
Response from Property: It's really exciting to see the simple yet profound praise from the customer! And you still recognize our service so much! We strive to provide the most thoughtful and meticulous service to every customer, bringing them a valuable experience. Hampton by Hilton Hotel is a young and energetic hotel that showcases its unique charm to guests with a modern and youthful style and warm and considerate services. The encouragement from the guest is the greatest support and encouragement for the hotel. We will serve every family member with care and look forward to meeting you again!----Waiting for your Hamopton little friend
HHK hk
Deluxe Queen Room
Stayed in Aug 2023
Business travellers
81 review
4.7/5
Amazing
Posted on Aug 7, 2023
The location is poor as there is outer side of town . But room and others are clear.
Response from Property: Dear Hampton family, hello! Thank you very much for taking the time to make a sincere review of Hilton Hampton Hotel Shantou Chaoyang. It is a pity that we did not get your 5-star praise. Xiaopeng is very sad, however, it shows that we still have room for progress. The hotel is conveniently located 1 km away from the exit of Chaoyang West Expressway. The hotel provides free parking, free storage, car call and other services. On the left side of the lobby on the first floor of the hotel, there is an open buffet breakfast, complete hotel facilities, 2-5F Shui Shan Fang recreation, 6F gym and free self-service laundry, 13F multi-function banquet and conference hall. We will work harder to do a good job in every detail of service, create a warm and homely atmosphere for every customer, and look forward to meeting you again. Wish you a happy life!----Waiting for your Hamopton little friend
Tee Wee Lee
Superior Queen Room
Stayed in Aug 2023
Business travellers
13 review
4.0/5
Very Good
Posted on Aug 8, 2023
Housekeeping need to improve. A lot of teething issues
Response from Property: Dear Hampton family , first of all, thank you for choosing to stay at Hampton by Hilton Shantou Chaoyang. During your stay, we failed to bring you a satisfactory feeling, but also please understand, you reflect the problem, we will take appropriate measures to rectify, we have always believed that life should be quiet enjoy comfortable, unrestrained, we have been adhering to the "Friendly, Authentic, Caring, Thoughtful" spirit of happy friend service every guest, We are committed to creating a intimate and comfortable accommodation for our guests. We believe that you will be satisfied with your next stay. We look forward to your coming again at --------Sorry full of Xiaopeng
Pingjiangxiaoxiang
Superior 2-bed Room
Stayed in May 2024
Family
8 review
5.0/5
Outstanding
Posted on May 28, 2024
Hampton by Hilton Chaoyang is located in Shantou New City, about 20 kilometers away from the Old City. The hotel facilities are relatively new, the front desk receptionist has a smiling service, it feels good, the surrounding is relatively quiet, the parking lot is large, and it is suitable for self-driving parking.
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Response from Property: Dear friend, hello! Thank you for your praise. It is our greatest honor to receive your recognition, and it also brings us great motivation. If you have any questions after checking in, you can call 0~ The front desk is online 24 hours a day to serve you. We will also reflect your feedback in a timely manner, so that we can continue to improve and innovate in our future work. We look forward to your visit again and we will serve you wholeheartedly! Come home often and wish you a happy life and smooth work! ——Looking forward to your happy friends
Badahuosisimazhong
Cozy Queen Room
Stayed in May 2024
Family
11 review
5.0/5
Outstanding
Posted on May 27, 2024
It's a new hotel, and the room may still have a bit of a decoration smell. After talking to the front desk, they gave us an air purifier. Other aspects are good. The reception ability of the front desk service is very good. They will help comfort the crying children~ and can also provide timely and effective help
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Response from Property: Dear friend, thank you very much for your affirmation of our service. Xiaopeng always believes that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. The room you mentioned still has a decoration smell. It may be due to the recent rainy weather. The room cannot open the doors and windows for ventilation, resulting in a peculiar smell in the room. Next, we will strengthen the inspection of the room. Thank you for your valuable suggestions. We look forward to your stay again and feel the different style of Xiaopeng. Wish: All the best - a better and better happy Xiaopeng
Xiaozhuwoaini
Superior Queen Room
Stayed in May 2024
Couples
3 review
5.0/5
Outstanding
Posted on May 17, 2024
I traveled 4,000 kilometers to Chaoyang and stayed in many hotels. This Hampton Hotel is very good. The room facilities are clean and advanced, and the breakfast is first-rate! It is different with the endorsement of the Hilton brand! Xiao Min at the front desk provided enthusiastic service, answered all questions, was attentive and considerate, and gave me a small gift, which was very thoughtful and made me, a traveler, feel the warmth of family. I like the hotel! I like Xiao Min! It is definitely a wise choice,
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Response from Property: Dear friend, hello: The hustle and bustle of your journey will disappear the moment you come into contact with Hilton Garden Inn. All of our partners have worked hard to create comfortable rooms and delicious meals for you. This is your warmest home. Thoughtfulness, care, friendliness and reliability will be what you feel. We always love you and wait for you to come back again - warm welcome, little friend
Guest User
Cozy Queen Room
Stayed in May 2024
Friends
3 review
5.0/5
Outstanding
Posted on May 11, 2024
This is the best hotel I have experienced in a few days of traveling👍The handsome guy Yin Guotao who checked in at the front desk was warm and thoughtful, which made me feel warm when I was away from home ❤️And the beautiful girl Zheng Jiayi patiently introduced us to some surrounding attractions and food, which made us have a better experience here🥳 The hotel🏨is in a very good location👍very close to the highway🛣️, convenient travel😊The room is clean, tidy, warm and comfortable🤩Especially the bathroom is very spacious and odorless🌸 In short, the experience is very good👍Highly recommended🙋
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Response from Property: Hello dear friends! Thank you for your recognition of Hampton by Hilton. Your recognition is our greatest encouragement. Through your meticulous description, you can feel the happiness this journey brings to you, which is what the children of Huan have been pursuing. We inherit Hampton by Hilton's consistent high quality and attentive service just to understand you better, so that you can feel the warmth of home when staying at Hampton. We look forward to your visit again to review our progress. This will also become the driving force for us to continue to work hard and forge ahead. We look forward to your visit again! ——Huan Xiaopeng who keeps working hard
Anonymous User
Cozy Queen Room
Stayed in May 2024
Business travellers
4 review
5.0/5
Outstanding
Posted on May 10, 2024
The room was clean and had a good environment. Xiaohui at the front desk upgraded the room type and had a very good service attitude. The room was large, with dry and wet separation and good sound insulation. There were many types of breakfast and it tasted good.
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Response from Property: Dear friend, hello~ Thank you for your affirmation and praise, Huan Xiaopeng feels warm in my heart. There is a kind of encounter that is unexpected, but unforgettable; there is a kind of gaze that is neither close nor far, but always watching; there is a kind of support that is not disturbing, but always accompanying. Because of your company, we are also full of happiness! I hope that this inadvertent encounter with you will become our companionship year after year, and I look forward to sharing the next beautiful time with you - enthusiastic Huan Xiaopeng
Gaoshengtmac
Cozy Queen Room
Stayed in May 2024
Couples
9 review
5.0/5
Outstanding
Posted on May 6, 2024
The location is easy to find, the front desk service is good, and they also help to upgrade the room type. The hotel's environment, facilities and equipment are generally good. The breakfast is very good!
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Response from Property: Dear friend, I am very honored and happy to see your five-star praise. I am very happy to serve you! We hope that through meticulous service and warm and comfortable environment, every guest can feel the spirit of "friendly, reliable, caring and thoughtful" and live comfortably and happily. I look forward to your visit again. ——Looking forward to your visit
Guest User
Cozy Queen Room
Stayed in May 2024
Family
25 review
4.7/5
Amazing
Posted on May 9, 2024
The hotel is generally worthy of the Kampton brand, from the breakfast to the cleanliness of the room. It is also very nice to children. It should be noted that it is not in the old city of Shantou, it is about half an hour's drive away, so please note.
Original TextTranslated by Google
Response from Property: Dear friends, thank you very much for your support of the hotel. We are still a little bit disappointed that we did not get your full 5-point praise. We have always believed that life should be quiet, comfortable and unrestrained. We have always adhered to the principle of "friendly, reliable" We serve every guest with the spirit of "care, thoughtfulness, and thoughtfulness" and are committed to creating a considerate and comfortable accommodation space for guests. I believe that you will be satisfied with your next stay and look forward to your visit again----Hard-working Huanpeng Small Peng
Kaoladeweixiao
Superior 2-bed Room
Stayed in May 2024
Family
14 review
5.0/5
Outstanding
Posted on May 6, 2024
The front desk service attitude is very good, the staff is warm and thoughtful, making people feel at home. The room is large and clean, but it is too far from the food street. It takes 40 minutes to drive every day to enjoy the food.
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Response from Property: Dear friend, thank you for your compliment. It is the greatest honor for our hotel to receive your affirmation! We have been committed to providing every guest with a comfortable accommodation environment and meticulous and thoughtful services. I am very happy that our efforts have been recognized by you. Seeing the satisfied smiles of the guests is the greatest reward for our hard work. I sincerely look forward to your visit again - love you, little friend.
Lengyueruxin
Superior 2-bed Room
Stayed in Apr 2024
Family
41 review
5.0/5
Outstanding
Posted on Apr 27, 2024
As soon as we entered the door, the waiter greeted us with a smile, gave us a small gift bag buckle, and told us that there was a free gym and laundry room. The facilities were good, the room was large, clean and hygienic. We asked for a few bottles of water, and the robot brought them to us. Not bad, not bad, highly recommended.
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Response from Property: Dear friend, I am very happy that you appreciate and recognize us so much. Huan Xiaopeng said that he was very happy and felt good to be praised. The friends in Huanpeng’s family all have beautiful smiles. I am very happy that our enthusiasm can bring you warmth during your journey....... I hope that our friends can accompany you through wonderful moments one after another, witness your every joy, and look forward to your coming again. ----Intimate and warm Huan Xiaopeng
Guest User
Superior Queen Room
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 24, 2024
The environment is quite new, the service is good, they helped to upgrade the room type, the coffee is good, the breakfast is good, the gym is spacious, it rained and I stayed in the hotel for an afternoon, it was very comfortable
Original TextTranslated by Google
Response from Property: Dear friends, Huan Xiaopeng thanks you for your affirmation of us. It is Huan Xiaopeng's greatest wish to provide you with thoughtful and reassuring service. We hope that our enthusiastic service can always be your first choice. If you have any questions, you can find us. Huan Xiaopeng will serve you wholeheartedly! - Enthusiastic service Huan Xiaopeng