Guest User
November 7, 2023
We went on a game drive at Mongena Lodge in September 2023 with the expectation of seeing the Big 5. We only saw 2 rhino's. On Mongena Lodge's previous website they stated: " taking you to the best lion, elephant, rhino, buffalo, cheetah and hippo sightings imaginable". That was the exact wording. I chose Mongena Lodge on this expectation that they created on their website. This was a birthday gift from our siblings to my elderly parents. My parents had to come from Potchefstroom for this experience which, at the end, did not happen. It was a total disappointment! I actually felt embarrassed that I asked my siblings to contribute to this game drive. When I took this up with the management, they told me that they can never guarantee any sightings and that they will change the wording on their new website. They also decided to stop any further communication with me. I asked to be reimbursed for at least half of what we paid for, because we were not taken "to the best lion, elephant, rhino, buffalo, cheetah and hippo sightings imaginable" as they claimed on their previous website. We only saw 2 rhino's. Until now I have been ignored by the customer service and management of Mongena Lodge.