Baymont by Wyndham Provo River

Satisfied with the spacious and clean room. Enjoyed the hot tub. Appreciate the breakfast provided. Checking in was fast.

Where to even start with this property. It’s old and outdated and has not been renovated at all. The keys for the doors took 5 minutes to work after trying every single way to get them to work just to avoid going back to the front counter. The building are all separate and all doors say “use key for entry.” None of those door were ever locked. The facility was falling apart. Literally ceilings falling down in the pool room. No towels at the pool, or phone to call the lobby. Windows locked in the open position when it’s 10 degrees outside because there is no air flow. Cold are coming in to continue to make it more steamy so it makes matters worse as the ceiling falls down and water drips from everywhere. Our rooms were falling apart. Holes on the wall, patched but never painted. Faucets just spun around and around and weren’t easy to figure out how to get hot or cold water. Door knobs were the same, falling off or just spun around and around and didn’t know if the door was locked or shut. The mattresses were harder than the floor. Would’ve been better sleeping in my car to be honest. Breakfast was only to every type of grain possible.. bagels, toast, muffins, cereal, waffles, oa**eal… but not a single ounce of protein, or fruits. List can go on and on.

Pool and Hot tub were nice. Liked that it was pet friendly. The shower knob was very hard to turn on and off. The shower had used soap and shampoo bottle in it.

My room was very dirty. The soap used by the previous tenant was still in the shower, and there was hair on the bathroom floor. The vent cover on the Heater/Ac was missing and it was very dirty underneath it. The office chair was broken so it leaned to one side. The breakfast was quite special; coffee, cereal, toast, and bagels.....that's it. The Hot tub was decent, however when you turn the jets on they blast ice cold water for the first 30 seconds or so. It does start to warm up after that but the pool is quite cool for a bit. The bed was harder than my liking but that is probably personal preference. I have definitely stayed in worse hotels than this but it's definitely towards the bottom of the list for me.

I was told to cancel because when I showed up at 3:30pm I was disappointed because rooms were not ready. I spoke my truth and the lady didn’t approve of what I said. That’s why she cancelled my reservation. Still waiting for my refund from the hotel…😡

******* should remove this property from its listing. It was dark, dirty, no elevator for second floor rooms, so noisy, dogs barking, filthy, worn carpet that needed vacuuming. Bathtubs that were dirty, questionable linens, check in was sketchy. Could barely understand the clerk that was clueless. I couldn’t even stay at the property. I had to leave and asked for a refund. I was told i could only get the refund through ******* bad experience