Servatur Eden & Buganvillas

Best hotel I have been in for years , staff so friendly, rooms lovely clean and very large , can't fault anything about this hotel , it's our last day and don't want to go home , we don't say that very often , we'll done to everyone who works at this fabulous hotel

Booked with Tui. £1499. 2 adults, 1 child. Self catering 7 nights 1 bedroom apartment. All inclusive not an option, nor swim up room when booked. Arrived early hours as flight was delayed. Checked in by security guard, who took our passports (which I'm never very happy about). I asked where we could get bottles of water from & he kindly gave us two bottles. There is no Air Con in the rooms, only ceiling fans. You can rent air con units for around €15 per day. We just about coped without one, left all windows open at night to let a breeze through, some nights slightly better than others. Apartments are in low rise blocks, ground floor then stairs to the first floor. We were first floor, with side view of the pool area. It was quiet with nice palm trees around. Our balcony was a good size with two loungers, a table, chairs & umbrella. It got the sun nearly all day. The apartment was basic but clean & tidy. Good wardrobe space & hangers provided. Kitchen area consists of fridge freezer, two cooking rings, toaster, kettle, pots & pans. Small breakfast bar with seats. Living area was sofa bed, coffee table & flat screen TV with several English channels. Bathroom had shower, no bath. It was clean & shower was good. Safe cost €20, with €10 refunded when you return the key. Rooms are accessed via a old fashioned key, although looks like a few have been upgraded to key card/fob. Our room was cleaned almost daily. Pool towels can be hired for refundable €10 each. Although annoyingly it costs €3 per towel if you want a clean one!! Needless to say we didn't bother. There is a launderette on site though, which was good feature. Most of the hotel grounds are well maintained, clean, tidy & pretty with stunning views over Puerto rico & down towards the sea. However the decking area where most of the loungers are, could do with a really good deep clean though, it was sticky in places due to what we assume is spilt fizzy drinks & it became filthy once wet. Surprisingly sunbed wars wasn't as bad as we thought it would be, especially with it being school holidays. Some were "reserved" early doors, but we still managed to find some even at 10:30, which was a pleasant surprise. We heard a few people complaining to the lifeguard & staff about people "reserving" beds & not actually using them, but not sure they did anything about it. We had a quick look at the swim up rooms from afar & they looked nice, but thinking about it you lose the privacy of your own balcony with people swimming up & down, so not sure if I'd like that or not. Don't forget about the sun terrace, it's adults only, but makes a great escape away from children if you want a bit of quiet time.  It's hot up there but umbrella shades are available. Food wise, we could have upgraded to B&B, Half Board or A/I once we arrived (A/I was €37 adult & €18.50 per day). But we decided to keep things flexible & just paid as we went. We ate breakfast at the hotel 3 times. It was €

Loved this hotel couldn’t fault it at all rooms were big and modern very clean housekeeping everyday except Sunday no air conditioning just celling fans witch ended up ok staff were great very helpful great range of food changed everyday we were all inclusive drinks were from 11am-11pm big pool was deep my wife is 5ft and she couldn’t stand only at the stairs she could stand always got a bed didn’t have to get up mega early to put towels out great location if you like it quite there some shops and food places at the back of the hotel through a lane it’s about 5min taxi and a 35min walk to Puerto Rico same as amadores beach same times the hotel offers a shuttle service to the beach never used it so can’t comment on it would definitely return again

Okay here goes ….Just back from Eden (post Servitor takeover) And the following is my opinion. Been a regular here for 20 years and almost every year we have seen improvement after improvement in the amenities and standards (Always said the Eden should be 4 star) However Servitor and TUI have combined to change my view Food No theme nights so it is quite repetitive (still fair choice) They must have over ordered the peppercorn sauce as it was out every lunch and dinner,One night they had roast beef and spouts but no potatoes of any description (except chips) Also very little food labels so guests had to ask the kitchen staff repeatedly what was the dishes who some of the kitchen staff didn’t even know ( or understand the question) On one occasion someone asked what is that? Only for a member of the bar staff had to stick a ladel into the pot before they could answer the question .We ended up eating out a few nights and that I can tell you is the first time we have done so staying at the Eden. We ask the TUI rep about the food labels who promised to investigate but was a waste of time as TUi rep failed get back to us Staff Miguel at breakfast was very welcoming as usual and is a credit to his dad and the hotel However quite clearly Katie looked like she didn’t want to be there and had no interest or interaction with the guests amd even roped the entertainer guy into some dining room chores at lunch time! this was more evident when Miguel was on rest day when Katie just watched the other girl ( no mame badge ) do all the grafting. Michel was also great with the guests but doesn’t seem to put in the hours like he used to (good for him) But in his absence the standards slip massively (tables from previous diners/ drinkers left uncleared ect) its not clear if anyone in charge in his absence? The two young lads hadnt a clue on how to make up drinks and insisted we take plastic cups (self service) into dinning area for evening meal..I pointed out I wanted glass and one of the lads then pushed the plastic cups towards me ( I eventually won that battle) This was also reported to Tui rep who again promised to investigate and to provide feedback .TUI rep not interested (Never felt the need to go to a rep in my life before) Lifeguard reprimanded kids for taking crockery poolside ( quite rightly) but turns blind eye to Scandinavian folk taking beer glasses and wine glasses to poolside! Entertainer our 8th night we were asked if we had just arrived! Despite taking part in the quiz every night .Only show football on the screens when it was Scandinavian England teams involved .Got told to go to Europa Centre to watch Scotland Entertainment was okay but all the singing acts always seem to feel obligated to finish the axta with abba songs! Despite having an Abba night! even Chris Mooney .One can only have so much of Abba. Finding it hard to be critical as I find it sad to right anything negative about the Eden however in my opinion this H

My friend and I stayed at Eden Apartments in Puerto Rico, Gran Canaria. Firstly, upon our arrival, we were waiting for more than 40 minutes just to checkin. There were 2 families in front of us so what a long wait, when 2 people at the desk would have made the whole process quicker. Secondly, our whole purpose for the trip was to be away for Xmas and what a disappointing vegetarian Xmas meal. We were HB and were asked to book a table for Christmas eve but there was not a vege food choice available. The manager said he had something but on the day, I was shocked to be given mock ??meatballs with mashed potatoes. Due to lack of places to sit, we shared our table with a couple from Dublin. He tasted our mock meatballs and told us they were definitely not vegetarian. We did not eat any food for Xmas. The next day the buffet food had only pizza, salad and chips which is what we had on the other nights. So, if going HB or fully inclusive at this place, know that there is very limited food options for vegetarians. On the plus side, the Apartments are decent size, has a good kitchenette, pool looks inviting but the water was freezing cold and not heated as suggested. The location to the Puerto beach and Amadores beach is 45 minutes walk down as Eden is right at the top. Europa Centre is on the doorstep so a quick bite to eat around there is possible. Weather wise it was very warm when the sun was not playing hide and seek.

Amazing place ,food very good especially english breakfast ,good choice of food every day and never a long wait there and all staff friendly, clean place and swim up rooms are amazing and has full kitchen etc plenty of room in your apartments defo should be 4 star or more can't fault anything there on this week away ,nice relaxed hotel and all staff friendly and some good entertainment at night ,Will defo be going back again next year