Gem Island Resort & Spa

Was at this resort for 2 nights on 6 Sept (Tues) to 8 Sept (Thurs) and my review is as follows: 1) Parking at Marang Jetty It is public parking, chargeable at RM6 per night. It is open air and not far from the jetty. Nothing happened to our vehicle so we assume it is safe and secure. 2) Boat Transfer from Marang Jetty to the Resort This is provided by Suria Link Boat Services. The boat is new and safe. Boatman is friendly too. However, they did not help with our luggages. We have to carry ourself to the boat. Boat ride is about 15 minutes from Marang Jetty to the Resort. 3) Resort Surrounding and Check In This is a private resort on a private island. During our stay, they was only 3 other rooms occupied. So, it does felt very quite and relaxing. View from the resort restaurant/check in area is lovely and scenic. Check in was fast. We were attended by Irene. She was quite friendly. However, please note that the resort will not provide any assistance on luggages/bags during arrival or depature. We did not received any. We had to carry all on our own. So, do travel light. 4) Water Villa 22 and 23 Most Villa will have super nice balcony overlooking the sea, so does our villa. Mattress and pillow are ok, if the duvet is thicker will be better. Fan and air conditioning system works well during our stay. Bathroom size is ok but a bit dirty. There was some dirt underneath the empty bucket. Water pressure is also weak. Our balcony roof has 3 missing tiles. As a result, during heavy rain, water will enter from the balcony to our room floor. We had to use the beach toilet to prevent water from flowing into our room. Next day, when we inform the resort, they mentioned that most rooms are of the same condition, so the guy just provided us with extra towels just in case there is heavy rain again. Overall, the villa has super nice view but the room quality is just okok. Maybe it is time to do some refurbishment. 5) Meals We took the full board package with all meals included. All we can say is that the meals quality keep getting more simple and cheaper as the day goes by. It does feel like the resort is cutting cost and our meals does look like budget meal. On our final departure day lunch, we were only served with a plate of nasi goreng cina with 2 tiny pieces of ayam goreng with 2 slices of cucumber and tomatoes. At RM940 per person for 2 nights, we do expect better food selection especially since we are on holiday and this is supposely a 3 star resort. Food taste is also average at most. If the resort is reading this, please improve your food offering as guests coming to your resort are not budget travellers (looking at your resort price). 6) Beach Quality and Snorkelling Experience The sea water is very clear, so the snorkelling experience surrounding the resort is good. We are able to see nemo fishes, giant clams, sea urchin etc. For those opting for a swimming beach, please note that the sandy area of this island is quite limited. They have 3 beache