Grand Palladium Vallarta, All Inclusive Resort & Spa

The king size bed in our room was busted! lol seriously, my side of the mattress was broken so I would constantly want to slide on to the floor. Room smelled of pet dander at first. Not the normal smell rooms take on in tropical climates. I didn’t complain because we’re had such a great time anyways. We will be back

Nice clean hotel. Staff is super attentive and friendly. Liked the food and options. Entertainment was ok but can be better. Overall happy with the hotel

Great restaurants, especially The Nest with the Chef Korina and Jose’s team serving us. The food always amazing and an impeccable service. The Beach Bar was also a top experience with Antonio and Alex taking good care of us with amazing cocktails!

Overall a friendly and welcoming experience. The food was very good, particularly the specialty restaurants. The two pretty significant drawbacks are the need to stand in line every morning to get a reservation for the specialty restaurants or any activities (the app is useless for these things), and the extremely hard sell for the “Club”. Oh, and surfboards are no longer an included item, but must be rented for 24hrs. Still, an enjoyable getaway.

They made us pay twice for a room we already paid for. When we arrived they tried to give us a small room with 2 twin beds and a garden view. We booked king suite with ocean view. I even called ******* to confirm and they in turn med called hotel said can’t guarantee a king bed but a double bed. We got a double bed alright double single twin beds!!! We had to pay additional $1,600 for the room we already paid ******* for!!! I heard someone tell me they were also doing this at Cabo. Then the sales pitch to buy something like time share as soon as we arrived. Don’t give us a minute or a glad of water. As they walked us to our room they told us we had to be at a certain place for bkfst. Then began their 2 1/2 hour sales pitch that was only suppose to be an hour. They are also not good at losing. The want the sale or else attitude city!!! Other than that, food was mehhh. 1 five star Italian restaurant, that’s it. Other restaurants and buffet needs to step up their game. The other employees were awesome especially housekeeping, mini bar and pool bar staff.

They didn't advertise that only 2 restaurants per night were open. The first night there was no hot water. The refrigerator didn't work. I pulled a massive clunp of hair out ofthe jacuzzi drain while trying to fix it so we didn't have the jacuzzi tub the first 2 nights until i called ******* and then they started fixing things

Stayed for 8 days and didn’t want to go home! This resort is a little older, which just added to its charm for us. Beautifully kept grounds, there always seemed to be somebody cleaning or landscaping. The adult infinity pool was fantastic. The bar certainly wasn’t stingy on the pours! Best beach area we have had at a resort in years, the ocean is beautiful here. We will be back for sure! Note: would be difficult to get around if you have mobility issues, lots of stairs and hills.