Trinity
March 2, 2024
This hotel is one of our favorites for its' cleanliness, semi-private hot tub & pool, made-to-order breakfast buffet and the friendliness of the staff. However, this time was NOT like all the others. The front desk gave us the wrong room (a cheaper one than we booked) and acted like they were doing us a favor by giving us a room we didn't pay for - despite showing them my reservation description. Then we saw and heard construction going on in several parts of the hotel (which we weren't informed of prior). To add insult to injury, they removed their hot tub and haven't updated their description to note that huge change. We will be finding a different hotel in future.