The check-in process was fantastic. The young woman that checked us in was AMAZING and we wish that she stayed on-shift for the full stay, but it seemed as if everything went downhill after she left. The phone in our room did not work. The breakfast was mediocre the next day with exceptionally disgusting eggs. The room was spacious, but the service was catastrophic after the young lady left. There were no sheets, pillows or bedding at all for the sofa bed. It felt like we had to call the front desk for EVERYTHING throughout the stay - which was even crazier because again the phone inside of the hotel room did not work, so I had to use my cell phone to call the hotel directly even while I was staying in the room. It had great potential, but for some reason just did not measure up to the overall expectations that the young lady set at the start of our trip when I was checking in.