The room was clean and comfortable. The second floor hallway echoed audibly as I walked on it (and I only weigh 135 lbs). Online reservation was easy. The staff was friendly, but I found it awkward to only be able to communicate with them via video screen rather than a live person at the counter. For check out, I didn't see anyone for a few minutes even after tapping on the screen, but someone eventually appeared. Not having a live person made it hard to understand where my room was in relation to multiple parking lots.