Atlantique View Resort And Spa, Ascend Hotel Collection

Firstly, their customer service was terrible. The receptionist was not hospitable, and he did not give the impression that he was willing to assist. Quality Customer Service is the meeting and exceeding of the customer's needs, wants, and expectations. Therefore, a person in the tourism and hospitality industry should pride themselves in always giving quality customer service. The receptionist showed us our room which was really dusty and dirty, and then left without giving us the wifi password and a brief tutorial on how all the amnenities work in the room. Secondly, the room had various issues, which the receptionist failed to state when we arrived. The jacuzzi/hot tub was not working, there was a coffee maker with no coffee, the light in the room was not working, and the mini fridge was not working either. Check in is at 3 pm, we were told if we came in before the check in time, we had to pay an additional $30. To be very honest, I don't I feel that the additional $30 was necessary because the room was dusty and it smelled like it's not frequently used. In addition, we were not compensated for the inconveniences at all. The only good experience that came from this staycation were the pool which is cleaned every morning, the food, and the amazing view. I believe Atlantique Resort has a lot of capabilities to be one of the best in Dominica but it needs a lot of improvement. The location is beautiful and the atmosphere is "safe in nature". My recommendations would be: (I) Train the employees, especially the receptionist in hospitality. They are the faces and voices we first see and interact with the most. When a customer has called the phone they must end the phone call with "is there anything else I can do to assist you?". Not "yeah, no problem". And try to familiarize yourself with the customers name so you can address them by such for eg. Mr/Ms. James rather than "sir" or "miss". (II) If you are going to charge an additional $30 to come in earlier than the designated check in time. Please, ensure that the room is to a standard that a 3pm check in customer will receive. The room should not be dusty and dirty, the rooms that are displayed on the website should be the rooms that the client receives.

I was here for a week. I got to eat dinner here a few times. Lobster, shrimp, and local fish. All the meals were fantastic. They went out of their way to serve a tasty, fresh, and plentiful meal. Dinner also had veggies and a salad. Breakfast was also very good. Eggs, bacon, potatoes, toast, and coffee, at a small charge, were filling plates in the morning. Breakfast was served with a mix of local fruits. A great way to start a day of adventure. The 3 tier pool deck is cute and one of a kind. I had the whole hotel to myself for a week. The staff was very friendly and ready to help in any way they could. Management was always ready to help and available. The views were beautiful. On the north side of the island. They are located about 30-40 mins from the airport. It depends on your experience in driving on the left side of the road and the size of the car.