Guest User
January 31, 2023
Well this was a first - We were thrown before we even got to our room! We had pre booked a night here via a booking website as we needed a comfy room and secure parking in a friendly hotel, close to the ferry port. The reviews were mostly positive.. What a mistake, trusting the booking site reviews! On arrival we followed the signposted unmade road to the parking, then lugged heavy bags back down the road in search of reception. What a reception we got too! The young lady that answered the door was obviously in a foul mood, judging by her scowl. We introduced ourselves, the woman grunted at us and beckoned us to follow up the stairs. My wife asked how many floors to our room as she suffers from arthritis. (there is no warning about rooms being inaccessible for those with mobility issues on the booking site) She said 'two' - my wife asked (reasonably) whether it would be possible to get a room on a lower floor. This angered the already grumpy receptionist who said that if we wanted a room on floor 1, up only one flight of stairs, we would have to pay more! We explained that we would rather not pay extra and did she have a similar priced room on a lower floor.. For some reason, the receptionist lost all sense of decorum, started shouting that she would have no trouble letting the room we booked and shouted 'Out! at us pointing to the door.. We had pre paid and asked about a refund, she shouted something that sounded rude in French and ' call the booking website!' Before slamming the door. We can only say - unless you want a confrontation with rude hotel staff, avoid this place!