Verified traveler
December 21, 2023
We had just checked in and were in the room about 15 minutes when a staff member just opened our room door and said sorry and ran off closing the room door. The staff member did not even knock. When I ran after her she was already at the stair door. When I asked her why she came to my room, she said she was checking to see if we needed towels. If that was the case, why did she not ask us so and why did she not have any towels in her hand. I find the lack of privacy give me less trust and security to return to this hotel. Even though the hotel is under renovation, their was no discount. My room was situated near the elevators (people laughing and talking as they came out of the elevator) and the vending machine (someone was pounding on the machine which woke me out of my sleep) which makes it a noisy night for a very light sleeper.