scascamat
April 9, 2024
After having read the reviews, most of them praising the site, staff and facilities, I cannot say the same. After having taken a car, train, plane and car with a 7 month baby to the site we arrived at 9pm to no travel cot, no bedding, no high chair, no oven gloves, no baby bath and no changing mat despite me paying for these as extras. We were told that this was a eurocamp issue and the gentleman said he would contact them. One hour later, bedding and a travel cot was provided. The following morning, we went to reception as instructed and paid a 67 euro tax. We were later told on another visit to reception that this was to be refunded to us as it was taken in error, I have no idea if they would have informed us about the refund had we not visited reception again. The oven gloves that we requested never arrived despite eurocamp staff telling us that they would be bringing them to us, meaning that it was unsafe to use the oven for the whole of the stay. In addition, the snack bar is shut one day per week and restaurant shut another day per week, neither of which we were verbally informed about at reception. When entering and exiting the site with the hire car, the barriers wouldn’t go down and we were rudely told to go up to reception and tell them the license plate, despite not knowing to do this because no one told us. Then after giving it to them, they did not input this for another day or so, so my mum had to remind them yet again. Finally, on our way out of the resort at 5:30am, the night guard told us we couldn’t exit before 7am as the barriers were shut. I challenged this and said that we were heading to the airport so had to leave, he reluctantly opened the barrier. All in all the staff came across as being unhelpful, judgemental and as if they didn’t know what was going on. My mum told me that she often felt overlooked at the bar and despite people joining the bar after her, she would be served after them. There was no friendly holiday and family approach. The pools were freezing cold, even the indoor jungle baby pool was very cold. The restaurant was lovely, food yummy, drinks in happy hour cheap and a lovely ambiance at the bar. The campsite scenery and gardens were nice. We enjoyed going to frejus, beach, marina and restaurants and took a day trip to Éze and Menton. We used a hire car for the journey which was needed to get around and to and from places. It was cheaper to do that than get airport transfers. We made the most of the time and enjoyed quality family time together, but this was not helped by the site staff and service.