Verified traveler
February 17, 2024
Terrible experience. Came here to propose to my girlfriend. Spoke with guest services, reservations, etc. beforehand. I knew it would be busy so I made sure to confirm that my room would be ocean facing Palmetto room, I was planning to do the proposal on our last night here. I even talked to them about options for proposing. Long story short, we were put in a room at the back of the property that is for timeshares - ie one of the closets is locked for the owners stuff. It was certainly not as nice as I had hoped for the price and considering I had other options and willing to spend. The staff was also a little rude when I asked why I wasn’t put into a Palmetto Suite, but rather a time share. I got the short end of the straw and would never stay here again. I would not recommend them if you are coming for a special occasion.