Marin Suites Hotel

Horrible stay. Old-fashion highway hotel. Very few amennities in the kitchen. Dezd bugs, things left under the bed by previous customers, phone not working so we always had to go physically to the reception desk. Taps so old that we had to ask tot fix it. Very noisy in the bedrooms, close tot highway 101. no respect of thé Card "do not disturb". Unfriendly,unprofessional staff, lying about us being informed that no water will be provided for the whole day,After complaining, water was in a few minutes back...cleaning lady pushing us not to have our room cleaned. Parking space occupied in the evening by many construction trucks. Swimming pool used by people not staying at the hotel.cold swimming pool. Not that close tot San Francisco downtown. Private parties organized for local people in the middle of the garden. Worst experience ever. Will kever come back.

(1) Registration was poor experience. The attendant didn't ask for my ID, nor did she explain there were two buildings and our room was on a seperate building. (2) There was NO hot water at any time of the day/night. The hot water was "lukewarm" at best. However, the bath towels were nice and thick. (3) The grout on the shower stall was mostly clean except for a few random dark spots, which was a bit strange. Initially we thought they were cracks, but after close examination it was mold-like spots. I took pictures and will be happy to share if you want. (4) The ceiling and walls in the rooms are not insulated (or very thin) because we were able to hear people walking around and talking until well-after midnight each day. (5) Hard to explain, but we did not feel safe in the room, even though we were on the 2nd floor. (6) At checkout the attendant (different person) did not ask how was our stay; she was not concerned about us as customers. We did not feel appreciated and couldn't wait to leave the premises. Therefore, with these issues in mind, we will not stay at this hotel again when we come to visit our son and his family in Mill Valley. We will stay somewhere else, even if we have to drive a bit more.

We frequently travel to San Francisco for medical care and found this wonderful hotel. We get a suite and enjoy the space, comfort and pools.

My husband and I have been coming to this hotel for many years and absolutely love the rooms, beds, spa, and of course the customer service. On this particular visit we ran into some issues regarding dates with a third party booking site and literally waited four hours for them to tell us they canceled our reservation. Throughout the entire time we were dealing with the third party booking site, this amazing women, Vida at the front desk of the hotel graciously took my frantic calls (we were on our way to the hotel already) and talked us through each call. When we found out the third party canceled our reservation ( again 4hours later) we came into the hotel office, Vida knew exactly who we were and helped us out. Vida stayed late on her Friday to make sure we were taken care of. Even though we were only staying one night for our anniversary, Vida went the extra mile to make sure everything was ok. THANK YOU VIDA! We look forward to seeing you And to many more visits at the Marin Suites Hotel. Keep up with doing such an awesome job! Its people like you who make the world a better place :) SM

Nice hotel in a good area - close to everything. Nice pool area and relaxing enviroment. Very little noice from the road.