Hotel Vibra Marco Polo I - Adults Only Reviews

Response from Property: Dear Tricia, Thank you for taking the time to share your feedback following your recent stay at Vibra Marco Polo. While we're pleased to hear that you found our location ideal and appreciated the comfort of our beds and the quality of our showers, we're genuinely sorry to learn that your overall experience did not meet your expectations. We sincerely regret the inconvenience caused by noise during your stay. Our hotel aims to strike a balance between a vibrant atmosphere and guest comfort, and it’s clear from your comments that we fell short in your case. Your observations regarding sound insulation and door design are very helpful and have been shared with our maintenance and management teams for future improvements. We also apologize for the delay in responding to your noise complaint. This is certainly not the standard of service we aim to provide, and we will be reviewing our internal procedures to ensure a more efficient response moving forward. Your feedback regarding the pool music volume has also been noted, and we will carefully consider this to enhance the experience for all our guests. Once again, thank you for your valuable insights. We truly regret that we were not able to deliver the relaxing stay you hoped for, and we appreciate your suggestions for improvement. Warm regards, The Marco Polo Team

Response from Property: Dear alessiamariai2025, Thank you so much for your wonderful review! We’re thrilled to hear that you and your husband had such a fantastic first experience at Vibra Marco Polo and that Ibiza worked its magic on you both! It’s great to know you enjoyed the groovy, fun vibe of the hotel and that our team made you feel welcome and well taken care of — that’s exactly what we aim for. Making our guests feel young, free, and full of joy is the best reward we could ask for. We can’t wait to welcome you back for another unforgettable stay. Until next time — Ibiza and Vibra Marco Polo will be waiting for you! Warm regards, The Vibra Marco Polo Team

Response from Property: Dear NorthStar52940593607, Thank you so much for your amazing review! We're thrilled to hear that you enjoyed our great location, cool and trendy atmosphere, and that you had fun setting the vibe with your own music—sounds like a great time! It’s wonderful to know that the cleanliness, food, and drinks all met your expectations, and that our friendly staff made you feel so welcome. Your kind words truly mean a lot to us. We can’t wait to welcome you back in August for another unforgettable stay! Warm regards, The Vibra Marco Polo Team

Response from Property: Dear Clarej5, Thank you for taking the time to share your feedback with us. We're glad to hear that you found the hotel clean and enjoyed the variety at breakfast. However, we sincerely apologize for the issues you experienced regarding noise and the atmosphere around the pool. We understand that a peaceful environment is important for relaxation, and we regret that this was not the case during your stay. Our team does work to maintain a balance between fun and comfort for all guests, and we're sorry to hear that you felt this wasn’t achieved. We appreciate your feedback and will look into ways to improve the overall experience, especially for guests seeking a quieter stay. If you ever reconsider visiting again, please don't hesitate to reach out in advance, and we’ll do our best to ensure a more relaxing experience. Thank you again for your review, and we wish you all the best in your future travels The Marco Polo Team

Response from Property: Dear Amy O, not what you expected. We take feedback regarding noise and the general atmosphere of the hotel very seriously, and we are working to implement improvements to ensure a more peaceful experience for our guests who are looking to relax. We are glad to hear that you enjoyed our location and the friendliness of our staff. Regarding cleanliness in the pool area, we have taken note of your comment and have reinforced our procedures to ensure a higher standard and quicker service. We will also review the music levels to create a more balanced and relaxing atmosphere. We appreciate your feedback and hope that you will give us another opportunity in the future to provide you with a stay more in line with your expectations. Sincerely, The Marco Polo Team

Response from Property: Dear jobjetsetter, Thank you so much for taking the time to share your detailed feedback! We're glad to hear that you enjoyed the comfy bed, daily towel changes, and the opportunity to have breakfast outside. It's also great to know that you loved the Sangria—our team will be happy to hear that! We appreciate your constructive comments about the pool beds and the music. We apologize if the pool experience didn’t quite match the Ibiza vibe you were hoping for. Your input is invaluable, and we'll definitely look into improving the pool area and the music selection to create a better atmosphere for our guests. We're thrilled to be your second favorite spot in Ibiza, especially since you've been visiting the island for the past 7 years! We look forward to welcoming you back and making your next stay even more enjoyable. Thanks again for your review! The Marco Polo Team

Response from Property: Dear mahfoudm817, Thank you so much for your wonderful feedback! We're thrilled to hear that you and the boys had such an enjoyable and smooth stay with us. It's great to know that you appreciated the chilled vibes and the amazing pool area. We aim to offer a great experience at a reasonable price, and it sounds like we hit the mark. We look forward to welcoming you back for another fantastic stay soon! The Marco Polo Team

Response from Property: Dear lottiej842, Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us. It's great to know that you found the beds comfy and appreciated the music by the pool. We're glad you enjoyed your balcony, the selection of drinks at the bar, and found our staff to be nice and welcoming. It's also fantastic to hear that you liked the range of visitors, and our proximity to the beach and the ***** made your outings easy and enjoyable. Cleanliness is a top priority for us, so we're pleased that you found both the pool and the overall environment to be clean. We look forward to welcoming you back for another perfect stay! The Marco Polo Team

Response from Property: Dear carlaaA8036UY, Thank you so much for your wonderful review! We're thrilled to hear that you had such a fantastic time at our hotel. It’s great to know you enjoyed the pool, the incredible vibe, and our friendly staff. We're also delighted that you found our food, location, and affordability to your liking. We can’t wait to welcome you and your girls back soon! Your recommendation means a lot to us. See you soon! The Marco Polo Team