The design of the hotel makes this a difficult hotel to stay in. We, so of course many others, had to take 4 separate lifts to get to our room from Reception when we arrived. Even if you don't have to use a lift, it takes ages to get to where you want to go, the place is like a warren. Reception staff are polite enough, but not very effective. Good variety of food at breakfast, though quality was of average. Similarly food at mealtimes, and it was rather expensive. Room was fine though quite small and dark.