The Memories Jibacoa Hotel

The Memories Jibacoa Hotel Reviews

The Memories Jibacoa Hotel

45XJ+3QQ, Playa Arroyo Bermejo Santa Cruz del Norte, Varadero, Santa Cruz del Norte, Mayabeque, 32900, CubaView Hotel Details
The Memories Jibacoa Hotel
The Memories Jibacoa HotelThe Memories Jibacoa HotelThe Memories Jibacoa Hotel
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The Memories Jibacoa Hotel Guest Reviews

4.7/5
Amazing
53 review
Verified reviews
Location4.7
Amenities4.6
Service4.8
Cleanliness4.8
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All reviews(53)
Positive reviews(52)
Reviews with photos/video(30)
Friendly staff(5)
Negative reviews(1)
Dania Mejias
Stayed in Apr 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on May 27, 2024
Excellent service, good food, clean rooms and hotel in general, the best on the northern coast.
Guest User
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 16, 2024
Report favorite for 21 years now. A definite must
Guest User
Stayed in Feb 2023
Family
1 review
4.0/5
Very Good
Posted on Apr 27, 2023
I have visited this resort many times and will likely visit again only because of KIKi and the wonderful staff. The Hotel has undergone some upper management changes with management that does not quite understand why people visit a beach resort. I have seen personnel changes that seem completely contradictory to guest satisfaction and a noticeable missing element of the Diamond Club Level of service that is offered at a elevated price. The problem is that the Hotel always seems to be missing some of the most simple things that make the Diamond Club experience incomplete. One example, Tonic water, they are always out of tonic water so if you pay for Diamond Club and your drink is Gin & Tonic , your out of luck. The other issue is the beach bar “ el ranchon” is missing fundamental elements and often closes early even in the warmer months with extended daylight, it’s a Beach Resort, that’s why people visit. I posted photos of the lobby bar and the beach bar for example.
Shaz Zaban
Stayed in Jun 2023
Travel with friends
2 review
4.2/5
Very Good
Posted on Sep 6, 2023
Definitely will go back to this resort. Highly recommended area and staff. Thank you
Yanet LC
Stayed in Apr 2024
Family
1 review
4.0/5
Very Good
Posted on Jun 16, 2024
When I made my reservation on Trip.com they said that the entrance to the hotel was at 2 pm, but when we arrived in the lobby they told us that it was at 4 pm, so we had to pay extra to be able to enter the rooms, they should Update that information to future guests.
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Guest User
Stayed in Oct 2023
Solo travellers
1 review
4.7/5
Amazing
Posted on Nov 26, 2023
Quiet hotel surrounded by beautiful nature and a reef right on the hotel beach. Family atmosphere. Ideal starting point for excursions.
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Lay
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 2, 2024
Everything was very nice and the special attention, thank you
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Guest User
Stayed in Jul 2023
Family
2 review
5.0/5
Outstanding
Posted on Aug 8, 2023
Excellent service, good gastronomy, facilities in good condition, natural places and exceptional beaches, many congratulations
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Diego Armando
Stayed in Oct 2023
Couples
1 review
4.7/5
Amazing
Posted on Nov 28, 2023
Excellent service and attention! A tranquility like nowhere else
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Jorge David
Stayed in May 2023
Family
4 review
5.0/5
Outstanding
Posted on Jul 24, 2023
The Hotel is great, good service, good treatment and good food, I would book again without thinking about it, the staff is very friendly and helpful, the pool is beautiful, in short, a good option !!!
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Riccardo
Stayed in Mar 2023
Solo travellers
1 review
4.2/5
Very Good
Posted on Apr 28, 2023
Great location, friendly and efficient staff, lacked some cocktail bar choices.
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Guest User
Stayed in Sep 2022
Solo travellers
1 review
4.7/5
Amazing
Posted on Nov 3, 2022
The site of the hotel is magnificent with the coral reef nearby, my only downside is the great use of disposable plastic glasses on this exceptional natural site.
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Antonio M
Stayed in Mar 2025
Couples
5.0/5
Outstanding
Posted on Apr 3, 2025
It was our second stay in this beautiful hotel and we are definitely planning to go back a third time. The hotel is perfectly located on the beach, surrounded by a coral reef, half way between Havana and Varadero with beautiful mountain views as a background. Impeccable service and perfect balance between friendliness and efficiency. Staff and management bend over backwards to make sure guests feel at home and are spared from the frequent outages that have been affecting Cuba in recent months. You really feel as if you are staying with friends where nothing is too much trouble, where staff and management seem to be working in perfect harmony with constant big smiles on their faces. A big thank you goes to Kiki (guest relations manager) and to all the members of the various teams starting from entertainment (Yendrik, Nelson, just to name a few…), restaurant and reception staff and managers. Definitely recommend it to anyone who wants a good balance between relaxation and entertainment. We’ll be back soon.
Jos A
Stayed in Mar 2025
Family
5.0/5
Outstanding
Posted on Apr 2, 2025
Another beautiful stay in our second home in Cuba. Our favorite resort always surprises us with new experiences. Great service and the beautiful team always trying to go beyond their hands to make you feel happy We loved our 8th time here and for sure we will return in the future. In love
428leanderd
Stayed in Mar 2025
Couples
5.0/5
Outstanding
Posted on Apr 2, 2025
My wife and I recently returned from a one week stay at our favourite resort. We have been to Jibacoa 17 times over the past 25 years and have always thoroughly enjoyed our stay. We were somewhat anxious about returning this year because of the news and social media coverage of issues throughout Cuba. We were uncertain whether we should return or not. As it turns out, we had absolutely nothing to worry about. It was another amazing visit and we are looking forward to our return next Spring. Tucked in between a small mountain and the sea, Memories Jibacoa feels cozy and safe. Considering its age of 25+ years, the resort is in great shape. Since we visited last March, the painters have been busy sprucing up the place. Every thing looks fresh and clean. We noticed a number of new additions, including roof covers on the pool cabanas, comfy furniture both inside and outside the lobby, a new lobby bar, new chairs in the outdoor theatre area, and improved air conditioning in the piano bar. Finally, the bridge to the beach has been replaced, making access much easier. Anyone who has been to MJ will tell you it’s the staff that makes the place so special. These people face significant challenges in Cuba. Food and medical shortages, coupled with nationwide power outages, make their lives very difficult. In spite of this, they come to work every day with a smile and a desire to please their guests. Cuban warmth extends beyond the sunshine. Upon arrival at the resort, we were welcomed with hugs and kisses from many of the staff we have gotten to know over the years. While so many have moved on to other countries, the staff who remain are as friendly as ever. The new staff who have replaced those who have left have fit in quite nicely. All in all, they are an amazing team. So what about shortages? We did not notice anything significant. Perhaps the most notable for some was no bacon and french fries. We ate at two of the à la cartes, the buffet, and the beach bar. Every meal was quite enjoyable. Of particular note this year was Cuba day and the Beach Party. Both were high energy events with plenty of great music and dancing. It is so nice to see wait staff joining in with the entertainment crew. The evening entertainment, whether it be outside the lobby, in the à la cartes, in the piano bar, or at the outdoor theatre was, as always, top notch. Our only regret about our visit to MJ this year was that we only stayed for a week. Next year, we will make it two weeks for sure. Until then, Cuba, we love y
Response from Property: Dear Leander, This is another great review from you and we are so proud to read it. Your generosity is making us all blush! We do not know how to thank you for your confidence and trust. Your comments gave us strength to keep moving in the direction we are moving, which is to aim perfection for your vacation. At Memories Jibacoa we are reinventing customer care. Nothing is impossible if it makes your vacation better. We have many plans to upgrade this little gem's standards and we are quite certain that you will enjoy the finished product. As you have highlighted, we have a richness here that shines brighter than our new diamond and that is our staff. We know it and we appreciate it. Our joined forces cannot do anything but bring this hotel to an exceptional quality for our guests. Thank you once again for your generosity. We plan to pay you back on your next visit. Your comments have touched our hearts. We look forward to welcoming you back to Memories Jibacoa! Daniel Sánchez Community Manager Memories Jibacoa