Jinjiang Inn (Sanya Hexi Road Pedestrian Street Hejing) Guest Reviews
4.1/5
Very Good
278 review
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Verified reviews
Location4.0
Amenities4.0
Service4.2
Cleanliness4.1
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All Reviews(278)
Positive reviews(252)
Reviews with photos/video(33)
Great value for money(24)
Easy to get around(18)
Amenities were average(15)
Many dining options(9)
Perfect for business trips(6)
Friendly front desk staff(6)
Located in the city centre(6)
Convenient for shopping(6)
Negative reviews(26)
Guest User
Business Room A
Stayed in Dec 2023
Friends
47 review
5.0/5
Outstanding
Posted on Dec 10, 2023
Great place to stay
Shandouwangmeiyaochen
Business Room C
Stayed in Oct 2023
Other
10 review
3.0/5
Posted on Oct 14, 2023
The room is relatively large and clean, and the quilts and sheets are clean. The main disadvantages are: First, the attitude of the front desk staff is bad, even bad, and they force the hotel to scan their faces. I said that according to the "Personal Information Protection Law of the People's Republic of China", the hotel cannot force guests to scan their faces. The law has It is clearly stipulated that you can register your ID card, but after negotiating for a long time, it is not possible. The security guard even said, you are not a fugitive, what are you afraid of? They said they wouldn't let me stay and refunded my order. Is this the attitude and quality of hotel staff in a tourist city? I said that if you cancel the room I booked and do not implement the requirements for entering into a contract in the Contract Section of the Civil Code, I will ask you to double the compensation, and they gave up. In addition, if the local public security department requires hotel guests to scan their faces, then this department is knowingly and breaking the law. As a law enforcement department, it should take the lead in enforcing the law, creating a good legal environment, and creating a harmonious business environment. However, this is not the case. It was originally a pleasant trip, but because some departments did not enforce the law and the hotel industry staff did not understand the law, I was in a very bad mood and the satisfaction of this trip was greatly reduced. The original three-day inspection trip was changed to one day. As an international tourist city, Sanya should create a better business and tourism environment in accordance with national laws and regulations, but in fact it has brought a very bad feeling to guests, which is really regrettable. For this reason, I will complain to the mayor’s hotline 12345. Secondly, the noise in the room was too loud and I couldn't sleep at all. I had no choice but to put on earplugs to sleep. Thirdly, the quality of the TV was too poor and the remote control was broken. For this problem, I was disappointed by the service attitude of the front desk that night. There is no way to report it to them.
Original TextTranslated by Google
Response from Property: Dear guests, hello! In accordance with a series of laws and regulations such as the "Public Security Administration Punishment Law of the People's Republic of China", the "Anti-Terrorism Law of the People's Republic of China", the "Hotel Industry Public Security Administration Measures" and other laws and regulations, hotel staff should check the identity and validity of the passenger when checking in for you. Documents. 2. Accommodation registration must be carried out strictly in accordance with the four requirements of real name, real information, real number and real-time, and the real-name system of "one registration per person" and "registration for whoever lives" will be implemented, and resolutely put an end to unregistered accommodation and one person registering for multiple occupancy. These are laws and regulations that hotel industry practitioners must abide by. We hope you can understand our work and apologize that this stay did not meet your expectations. Yes, ours is an old brand store, and the facilities and equipment need to be updated. All hotel staff will definitely correct their service attitude and complete the maintenance cycle of the facilities and equipment. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Standard Room B
Stayed in Aug 2023
Other
37 review
3.0/5
Posted on Aug 26, 2023
The girl with bangs at the front desk and the girl who cleans the room provide good service, but the rest are just average. The windows are small and the lighting is not good~
Original TextTranslated by Google
Response from Property: Thank you for staying at Jinjiang Inn Sanya Hexi Road Pedestrian Bridge. Thank you for meeting you at the hotel. Thank you for your recognition. All our staff are encouraged by your praise. At the same time, we are constantly working hard to do good. I'm very happy that you chose us to spend your trip to Sanya with you. I can't express my happiness in words. The hotel is located in the city center. Go to the beach and take bus No. 2 from Yifang Department Store bus station for 20 minutes to reach Dadonghai Plaza. Dadonghai is the seaside with the best water quality in the city. There are lifeguards guarding it during the day. It is free to the public by the city government. Open and managed seaside. You can also take bus No. 8 and get off at Haiyue Square to watch the sunset over Sanya Bay. At the same time, you can go directly to any scenic spots from the Yifang Department Store bus station, such as Nanshan Temple, Tianya Haijiao, Yalong Bay Tropical Rainforest, Eternal Love, etc. There are also breakfast shops, steamed bun shops, and noodle soup shops on the right side of the hotel. There are also cold drink shops and snack bars nearby. I believe we will do better in the future and sincerely look forward to your visit again! I hope that staying again will bring you different surprises and touches!
Anonymous User
Standard Room A
Stayed in Dec 2023
Couples
22 review
1.5/5
Posted on Dec 15, 2023
Facilities: Too bad, there is no shower curtain, the toilet is movable, and no one will repair the damaged ones.
Service: The service staff has a bad attitude and ignores you when you proactively say hello.
Environment: Too bad, dirty and dilapidated. I have never seen such a dilapidated Jinjiang Inn
Original TextTranslated by Google
Response from Property: Thank you for choosing Jinjiang Inn Sanya Hexi Road! Dear, yes, Jin'er is getting old slowly. What remains unchanged is Xiaojin's fiery heart. Jin'er gladly accepts your opinion. We will strengthen training to enhance service awareness and strengthen the maintenance and upkeep of facilities and equipment on weekdays. . Xiaojin wants you to feel that during your stay, as long as you want, Xiaojin has the above-expected service. Maybe the hotel has not met your expectations, and Xiaojin wants to provide you with better services attentively to make up for it. I hope to get your understanding of the gap in my heart. Xiaojin will continue to learn and improve her service awareness as she moves forward, and strive to let you see a perfect Xiaojin next time.
Anonymous User
Business Room B
Stayed in Sep 2023
Other
9 review
1.5/5
Posted on Sep 24, 2023
I had a flight after 8 o'clock in the evening and rented a part-time room here for three hours after checking out. The room I was given was probably allocated based on the demand for part-time rooms. There was a smell in the room and I couldn't tell whether it was the smell of detergent or sewage. It was too bad. It smells bad, the desk lamp is broken and does not light up, there are no sockets on the bedside tables on both sides, and there is a big shoe print on the socket on the desk. There is no shower curtain or water retaining ***** in the bathroom. Once you take a shower, the water will flood the toilet and this room. I guess it can only be sold by the hour. I hope it can be improved and leave a good impression.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!