As a regular traveler and safety rep, I am completely appalled.How they were even able to operate is mind blowing. Huge fire hazard. They placed us all the way at the end of the hallway on the 3rd floor, which the hallway was full of construction debris and furniture. I had to climb over a sofa to get to the room and my child tripped over debris. We purchased the stay through ******* which we put in for pet friendly. Even with insurance, ******* couldn't refund without hotel managements approval. Arrived around 12-1am. We stayed there for less than 8 hours and it cost us $450 due to ridiculous charges. The general manager Brandy is the most unprofessional person I have ever spoken with. Not only did it take over a month to have her return our phone call regarding these false charges, she immediately raised her voice at me once I brought up the word refund. I made sure the linens were *****ped, trash was removed, towels were set to be taken and easy to be cleaned. I own a cleaning company for airbnbs so I have appreciation for others, especially hotel. Hotels are an experience! A huge part of a memory for most visitors. The way its cleaned, prepared and maintained should be shown once you arrive. Two of the beds didn't even have a sheet on it. The pillows were old, crusty, and yellow throw pillows shoved into pillow cases. There were only two towels in the bathroom when knowing 5 guests are staying. While showering in the morning, the lights to the whole hotel went out.