Swiss Holiday Park Resort

Upon check-in the hotel employee that attend us discriminate against foreign people, that even laughed at us- total unprofessional m. We then ask to talk to a manager, and came the F&B Manager, that was such polite and try to remedy the situation. He is the heart, rock star of the hotel and the staff at the restaurants that where awesome! But that does not erase the fact that they discriminate against people outside Switzerland at check-in at front desk to give you a room. The hotel is definitely made for locals and thats is the way they treat the people that arrive at the hotel at check in. They made us feel like we where not welcome there. To enhance the situation we had a room booked, clearly stated in the reservation information and they gave us something completely different from what we reserved. They gave us an outdated apartment on the back of the hotel on the last building of the premises next to a construction site with loud noises from the next complex. That’s how far away we where, that didn’t had towels, bed clothing and housekeeping-which those services where specified upon the information of reservation at ******* page and they completely disregard it because they all based there self that we reserved the hotel though out ******* and not directly with them. Completely different room of what we reserved on *******, description, amenities not included. Now imagine this nightmare having with our small children, walking far in the cold to our “room”.

Been coming to the swiss holiday park for years since my children were very little and there’s always so much going on for them. Beds are comfortable, apartments clean and functional, staff are helpful. Would definitely recommend to anyone with young children. Location is lovely, halfway up a mountain with access to cable car at the Stoos or bus down to Brunnen on the lake, easy to take the boat across the lake to Luzern Unfortunately, as my children have grown up now, they don’t take as much interest in all the activities

Breakfast tasted bad. We had to make our own beds by adding the covers, there was no washroom in the room and the washroom outside was a mixed washroom with boys and girls. The whole hostel smelled bad, it smelled like a dirty washroom/pool. This is not suitable for children. It was overpriced and the room was hot.

Reception staff were absolutely amazing and service oriented. Food was ok. The pool is great and generally speaking everything was wonderful. It’s not fancy but it’s wonderful place to spend some relaxing time.

Very nice resort, perfect for vacation with Kid's.

I enjoyed the convenience of everything on hand. Restaurants, horses for the children, playroom shop Swimming pools both in and out It did entail walking up and down to our accom. One of our group said by the end of the week said they were ‘over the walk’ for dinner etc. several times a day.What did they expect!,!

Amazing location. Activities for all ages.