Guest User
February 9, 2022
The service and facilities really can’t be given any more points. It was obviously a pre-booked house. I also added money to upgrade to a deluxe double room. As a result, the front desk clerk said that there was no room type and the order number was not found, so the front desk was delayed by half. Hours, even if I took out the check-in voucher and order number and asked to check it again, the front desk looked like I was making trouble. Then I repeatedly asked to use the order number to check, hey, I found it, and the waiter also complained about playing his hand, which is great, who will play who? When I entered the room, the deluxe double room that was promised was still a standard room, and the beds were not spelled together. It's really outrageous, in short, the service and facilities are still good! I used to feel pretty good about Vienna, and I won't go there again next time. It's really outrageous!
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