The service attitude is terrible, don't book this hotel.
In order for everyone to experience physical and mental health, I definitely want to share.
1. When inquiring on the phone, the sales at the counter did not know what kind of room there was, and when they arrived at the on-site counter, they did not know what facilities were in the room and where the difference between the rooms was.
2. The takeaway is called for customers, so come down and get it yourself, because no one can help to deliver it, and why we can’t deliver it because of the epidemic, that is the responsibility of the master at the door, not ours, and we have not communicated with the master ( I will reply, I am a guest, a guest who has stayed in the hotel, I don’t need to know about your lack of staff, please send it up, and it will be delivered in 45 minutes)
3. It was absurd that people opened the door within a few seconds after ringing the doorbell at 8 o'clock in the morning. Every hotel has an accommodation list, which ones have guests and which ones have no guests.
4. When the hotel was about to check out in the morning, when I arrived at the counter, the lady at the counter didn't know that there was a deposit, so I just said perfunctorily that it will be refunded to you in one to one and a half hours, and I replied, usually immediately!
He just checked that you have a deposit! No notes here? I said it was your problem, please return me the deposit of 300, thank you, the lady at the counter said that the aunt is eating, and I will show you after he finishes eating. It is 11:10 in the morning, and I replied that I don’t want to When Auntie finishes eating, can you please be considerate of the guests? He just refunded the money.
4. I said that I am very dissatisfied with your hotel, please call me from your hotel manager to thank you, the counter lady replied, I don’t have your phone number, so I said I was a guest last night, how could you not have it, he said we didn’t Get it, I'll just say okay! Then leave a call to him.
5. The hotel manager didn’t call, but the hotel staff sent Ms. Sun’s phone number (the hotel staff the night before). Last night, the staff said they were the manager, which was a scam. I said please call me from your hotel manager. , he said that I am the manager, what else do you have to complain about, haven't you finished talking?
Then I hung up the phone. During this process, I didn't swear at all. I felt that the service level was ridiculously poor.
I recommend everyone not to come.
Chinese - Customers from Australia, Sydney
Original TextTranslation provided by Google