Hyatt Regency Shanghai Songjiang

very nice hotel, location is very nice beside the lake, room was clean and comfortable

i stayed with my family for a day. It is such a nice hotel. It is a very convenient location because it is a walk away from the Wanda malls and just 15-minute ride to the attraction areas such as the Gangfulin Relic Park and Thames Park. The staff in the hotel were attentive.

Great spot on the river. Room came with tickets to Smurf paradise and free upgrade to executive club access which were both enjoyed! The breakfast is the best we’ve had in China, more variety of fruit, fruit juice, pastries, bread etc and pastries were freshly cooked. Very vast selection, all good quality. Hotel has really nice rooms, new and clean decor, good facilities like indoor/outdoor pool. The service was also better than most other similar hotels I’ve stayed at. 2 things to note ; 1) our room was uncomfortably hot and we couldn’t sleep well, I’m not sure what the issue was but the service was very good. They came up with different solutions and brought us an AC unit in the end. They were very helpful, it’s just a shame it was still too hot. 2) the pool has a weird policy where no spectators are allowed, which I’ve never come across in a hotel before, and I didn’t really understand the rationale. In the 5 minutes I was in there I saw 3 other women sent away who were equally bemused. 1 was accompanying her daughter, who then couldn’t swim as mum wasn’t allowed to stay and watch, poor girl! I just wanted to watch and take videos of my 2 year old playing with her Dad. It was a little disappointing. Anyway, great hotel- we’ll go back.

although it is a temporary booking,but I am surprise with the service and care.left a deep impression memory on me and my female companion.It is really a good accommodation experience especially with the support from Jerry.And it is absolutely a good choice for next journey in this area.

设施：ok 卫生：ok 环境：ok 服务：ok

Front desk jerry is verygood give Me late check out

Check-in and check-out were easy and fast. The ayi who cleaned our room was so friendly and kind. I. wish that I remembered her name. My husband and kids had an issue with their locker in the swimming pool changing rooms. The staff won't very helpful there. They definitely need more staff members who can speak English.

Very disappointed by my stay which is neatly under Hyatt’s usual standards of quality. Loud noises coming from pipes at night, dirty tissue and food found on the floor in public spaces, basic question unanswered by the staff…I wouldn’t recommend to stay at this hotel. The major positive thing of this property remains the direct access to the beach.

Fantastic service provided by Concierge Team and Herbert. that's the reason why I extend again and again 🔔服务： 🍃环境： 🧹卫生： 🚗 交通：