Holiday Inn Express Shangri-la

Holiday Inn Express Shangri-la Reviews

Holiday Inn Express Shangri-la

No.69 Yangtang Road, Jiantang Town, Shangri-La, Shangri-La, Yunnan, ChinaView Hotel Details
Holiday Inn Express Shangri-la
Holiday Inn Express Shangri-laHoliday Inn Express Shangri-laHoliday Inn Express Shangri-la
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Holiday Inn Express Shangri-la Guest Reviews

4.5/5
Good
570 review
Verified reviews
Location4.5
Amenities4.5
Service4.4
Cleanliness4.5
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All reviews(570)
Positive reviews(532)
Reviews with photos/video(154)
Awesome rooms(157)
Friendly front desk staff(39)
Large rooms(27)
Convenient parking(27)
Tasty food(15)
Poor air conditioning(13)
Close to scenic area(10)
Negative reviews(38)
ppe16
Superior Room
Stayed in Oct 2024
Couples
12 review
5.0/5
Outstanding
Posted on Oct 27, 2024
Value : ⭐️⭐️⭐️⭐️⭐️ Location : ⭐️⭐️⭐️⭐️ Breakfast : ⭐️⭐️⭐️⭐️⭐️ Cleanliness : ⭐️⭐️⭐️⭐️⭐️ Staff/service : ⭐️⭐️⭐️⭐️⭐️
Response from Property: Dear guests, your satisfaction makes us extremely happy. We have always regarded every guest who stays in Xiaozhijia as our family, our friends, and our good neighbors, so that you can feel at home even when you are away from home. We have more than 100 clean and comfortable guest rooms. When you stay here, you can enjoy high-speed wireless network, experience the comfort of sweet dreams bedding and brand bathroom, and the exquisite Chinese and Western-style buffet breakfast will also start a new day for you. Looking forward to your stay again! I wish you a happy life
Guest User
Standard 2-bed Room
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 13, 2024
It was a very good stay, staff was very kind and helpful. Service was great as well. location of hotel is very convenient, many good eateries nearby and all within 30 minutes drive of famous hotspots in shangri-la. Would come back again
Response from Property: Dear guest, thank you for your stay! Your satisfaction is the highest level of our enthusiastic service. We will do our best to provide you with excellent service, comfortable atmosphere, and peace of mind in our hotel. With brand new enthusiasm, we will meet every need of you. Thank you very much for your affirmation and encouragement. Welcome to visit again.
Guest User
Standard 2-bed Room
Stayed in Dec 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Dec 13, 2024
It’s a very new and nice hotel… staff are friendly and helpful… located not far ancient city… it’s worth…
Response from Property: Dear guest, thank you for your stay! Your satisfaction is the highest level of our enthusiastic service. We will do our best to provide you with excellent service, comfortable atmosphere, and peace of mind in our hotel. With brand new enthusiasm, we will meet every need of you. Thank you very much for your affirmation and encouragement. Welcome to visit again.
Cedric Tong
Superior 2-bed Room
Stayed in Dec 2024
Family
3 review
5.0/5
Outstanding
Posted on Dec 7, 2024
Very nice hotel and friendly staff. Also the General Manager speak English and was very helpful
Response from Property: Dear guest, thank you for your stay! Your satisfaction is the highest level of our enthusiastic service. We will do our best to provide you with excellent service, comfortable atmosphere, and peace of mind in our hotel. With brand new enthusiasm, we will meet every need of you. Thank you very much for your affirmation and encouragement. Welcome to visit again. Wishing you a pleasant journey.IHG Social Listening Team
Guest User
Standard King Room
Stayed in Oct 2024
Family
11 review
4.2/5
Very Good
Posted on Nov 2, 2024
Upgrade to oxygen supply room. Room size is spacious with window. Downside: Showering area has no hook to hang clothes. So gonna take off outside!! But where to put outside?? On the wash basin? Delivery guy can easily access each floor of hotel room without card because lift has no card scanner. Separate showering area and toilet. That’s good for others to use without waiting. Breakfast is good and crowded in the morning before 8am Overall is comfortable to stay.
Response from Property: Dear Guest,thank you for choosing to stay at Holiday Inn Express Shangri-La. We have received your feedback and will inform the relevant departments to make rectification. We look forward to your next visit and wish you a pleasant journey!
Xi
Standard King Room
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 9, 2024
It was a great experience. Massive space their room is and clean, cozy. We enjoyed the coffee from their breakfast a lot. And the location of this hotel is super convenient to get food and close to the downtown
Response from Property: Dear Guest, Thanks for staying with us during your Shangri-La journey, we are very happy that you enjoyed your stay, I will share your experience to our team members and encourage them continue to create a memorable stay all guest. Thanks again for your comments and welcome back to stay with us in the near future.Cyrus
Alim
Superior Room
Stayed in Aug 2024
Solo travellers
49 review
5.0/5
Outstanding
Posted on Sep 11, 2024
This hotel is still comparatively new and you can not complain on anything, simply put it is perfect
Response from Property: Dear Guest, Thanks for staying with us during your Shangri-La journey, we are very happy that you enjoyed your stay, I will share your experience to our team members and encourage them continue to create a memorable stay all guest. Thanks again for your comments and welcome back to stay with us in the near future. Cyrus
Brayan Alonso
1 King Standard City View
Stayed in Jul 2024
Travel with friends
10 review
4.2/5
Very Good
Posted on Aug 10, 2024
Good hotel for a quick stay. The location is good, service was very good, breakfast was regular at best. The facilities and cleanliness could be improved, a little dated and there was a lot of mold in the bathroom, particularly in the shower.
Response from Property: 尊敬的客人您好,您的滿意,讓我們無比幸福,我們一直把住在小智家的每一位客人當做我們的家人,我們的朋友,我們的好鄰居,讓您出門在外一樣可以能感受到賓至如歸的美好。我們擁有百餘間乾淨舒適的客房,入住在此,您可暢享高速無線網絡,體驗甜夢入眠的床品與品牌衞浴的舒適感受,精美的中西式安心自助早餐也將為您開啟全新的一天。期待着您的再次入住!祝您生活開心!
Guest User
Superior 2-bed Room
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 27, 2024
Excellent
Response from Property: Dear guest, Thank you for choosing to stay at Holiday Inn Express Shangri-La during your trip to Diqing! Your recognition of the hotel is our motivation to continuously improve the overall service of the hotel. We will share your hotel experience with all members of the team to encourage everyone to continue to provide high-quality services to guests. Looking forward to your visit again! Holiday Inn Express Shangri-La
Guest User
Standard King Room
Stayed in Dec 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Dec 11, 2024
卫生:you 环境:you
Response from Property: 親愛的客人您好,感謝您百忙之中留下的美好點評。作為洲際酒店集團旗下的智選品牌,小智希望在提供恰如所需的配套的同時,還能夠帶給客人以便捷,舒心,賓至如歸的入住體驗。您能滿意我們酒店,小夥伴們所有的努力都是值得的。衷心期待您有機會能再次入住我們酒店,祝您生活愉快!智選假日賓客關懷團隊
jimmy
2 Double Standard City View
Stayed in Jun 2024
Family
6 review
5.0/5
Outstanding
Posted on Jun 22, 2024
Everything was great
Response from Property: 尊敬的客人您好,您的滿意,讓我們無比幸福,我們一直把住在小智家的每一位客人當做我們的家人,我們的朋友,我們的好鄰居,讓您出門在外一樣可以能感受到賓至如歸的美好。我們擁有百餘間乾淨舒適的客房,入住在此,您可暢享高速無線網絡,體驗甜夢入眠的床品與品牌衞浴的舒適感受,精美的中西式安心自助早餐也將為您開啟全新的一天。衷心期待着您的再次入住!祝您生活開心!智選假日賓客關懷團隊
Trustee Changadvet
Superior 2-bed Room
Stayed in May 2024
Family
6 review
5.0/5
Outstanding
Posted on May 14, 2024
All good
Response from Property: 親愛的客人您好,感謝您的入住!作為洲際酒店集團旗下的中端精選服務類酒店品牌,小智奉上乾淨整潔的入住環境,熱情貼心的專業服務,以及齊全而不多餘的配套設施,一如您的旅途所需,帶來高性價比的入住體驗。在這裏,您擁有的不只是基礎需求得到滿足,還有讓您倍感舒適温馨、盡享自我的“家外之家”。我們用心對待每一個細節,力求讓您在入住期間感受到無微不至的關懷。隨時恭候您再來,祝您生活愉快!
Cherry Chan
2 Double Standard City View
Stayed in Nov 2024
Family
5 review
4.0/5
Very Good
Posted on Dec 14, 2024
Advantages: The hotel is relatively new and large. It will be occupied in 2024. The hotel is close to the city center. Gym room with washing machine There are oxygen supply facilities, but they have to be diffused and there is no nasal cannula. Toilet dry and wet separation A humidifier is provided Disadvantages: Few choices for breakfast, no replenishment immediately after eating The smart toilet is not easy to use. It flushes as soon as I come in. Water splashes all over my body. The TV is broken. I can't see the digital TV. Water will seep into the bathroom and go to the toilet Can't turn on the air conditioner
Original TextTranslated by Google
6/18
Response from Property: Dear guest, welcome to our hotel. We are very sorry for not being able to give you a worthwhile and satisfactory accommodation experience! We take the issues you mentioned very seriously. We are very sorry for the inconvenience. We will feedback the issues to the engineering team. Although the breakfast supply speed and variety are not satisfactory to you, it is better than freshly made. You can contact us at any time during your stay. We look forward to your next stay to witness our progress. I wish you a pleasant journey!
Anonymous User
Standard 2-bed Room
Stayed in Dec 2024
Couples
15 review
3.7/5
Posted on Dec 15, 2024
Facilities: Oxygen supply equipment, floor heating, air conditioning, smart Xiaodu Hygiene: Details need to be paid attention to, there are debris on the floor, and the bed sheets are also damaged Service: The restaurant service staff is good, but they don’t pay enough attention when working. There are cases where they are frying eggs while talking on the phone. When there are few people dining, they chat around.
Original TextTranslated by Google
Response from Property: 親愛的客人您好,感謝您選擇香格里拉智選假日酒店。很抱歉沒有為您提供一個完美的入住體驗。您提到的各項建議我們都非常重視,已經逐一與相關團隊反饋。衞生及客房用品方面,保潔團隊會對客房及公共區域進行徹底的清掃清潔,同時我們也會加強對細節的巡查。床單破損的情況我們已經記錄,後續也會有定期更新計劃。服務方面的問題我們也與管理團隊深入溝通交流,並對員工進行培訓和管理監督,不斷提升服務質量和水平,令您的旅途盡善盡美。衷心期待您有機會再次入住見證我們的改變,祝您旅途愉快!智選假日賓客關懷團隊
Guest User
Superior Room
Stayed in Dec 2024
Business travellers
6 review
5.0/5
Outstanding
Posted on Dec 13, 2024
I came here on a business trip. The hotel was very comfortable and the oxygen supply room was upgraded. The front desk was very enthusiastic and gave us fruits. It was a very good stay experience!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your wonderful review. As a smart brand under InterContinental Hotels Group, Xiaozhi hopes to provide guests with convenient, comfortable and home-like accommodation experience while providing the necessary supporting facilities. If you are satisfied with our hotel, all our efforts are worth it. I sincerely hope that you will have the opportunity to stay in our hotel again and wish you a happy life!