Marriott Executive Apartment Shenzhen North Station (Huilon Center) Reviews

Response from Property: Dear customer, thank you for entrusting your rest time to our apartment among many choices. There are countless scenery on the road, and the beautiful memories start from Xiao Wan's home. The time is right, the autumn wind is not dry, and I am grateful for meeting you. Xiao Wan guessed that your trip to Shenzhen may be in a hurry. I am very happy that Xiao Wan can bring you such beautiful memories. Xiao Wan looks forward to meeting you again

Response from Property: First of all, I would like to sincerely thank you for giving our apartment a five-star rating! This high praise means a lot to us. We know that choosing an apartment as a place to live is a pursuit of quality of life. Whether you live in a cozy studio or a spacious multi-bedroom apartment, we are committed to creating a comfortable and secure home away from home for you. Your satisfaction is the best affirmation of our team's efforts. From the careful design and decoration of the apartment to the daily maintenance and management, we have devoted a lot of effort. Every cleaning and every facility maintenance is to make your living experience more perfect. We will continue to maintain and carry forward the advantages you mentioned in your evaluation. At the same time, we will continue to listen to the voices of you and other tenants, actively improve the shortcomings and improve the quality of service. We hope to provide personalized services for each tenant to meet everyone's different needs and expectations. In the days to come, we will continue to work hard to add more intimate services and facilities, and hold various interesting activities to make the apartment not only a place to live, but also a warm home. Thank you again for your trust and support, and hope that you will continue to enjoy a good life in our apartment. If you have any new suggestions or needs, please feel free to contact us and we will serve you wholeheartedly. Wish you all the best and happiness.

Response from Property: Dear guest, it is a great honor to receive you and serve you. Seeing your review, the butler feels very sad and helpless: there is a clear indication on the website that it is a 'non Marriott hotel' and we have never advertised it as a hotel under this brand! Our name is' Shenzhen North Station Marriott Business Apartment ', which is naturally located in an apartment building. We understand that you are not familiar with the route when you first move in here, and we are happy to provide assistance. However, we regret that we were unable to receive your call, and even we were unable to contact you because the number you reserved is not from mainland China. We have also entrusted Ctrip to help us contact you! The name used in our apartment has been approved by the platform and is reasonable and legal. When you see the price, you should know that we have nothing to do with the five-star rating. However, our room area and supporting facilities are unmatched by many star rated hotels. Regarding the room hygiene issue you raised, we will strengthen supervision and rectification to ensure that every guest has a comfortable and warm resting place. If you are not satisfied with the reserved room, you can contact us when checking in. We are dedicated to serving you and can help you change rooms, upgrade room types, cancel orders for free, etc. Finally, I wish you a pleasant journey and all the best!

Response from Property: 尊敬的客人，非常抱歉看到您對我們酒店狀況的不滿意評價。對於給您帶來的不佳體驗，我們深表歉意。我們一直致力於為每一位客人提供乾淨、舒適的住宿環境，但這次顯然沒有達到您的期望，這讓我們十分愧疚。我們已經立即對相關問題進行了調查和處理，我們也會對整個公寓的管理流程進行全面的審查和優化，杜絕此類問題再次出現。希望您能給我們一個改進和彌補的機會，如果您下次有出行計劃，願意再次選擇我們公寓，我們一定會讓您看到我們的努力和改變，為您提供一個真正滿意的住宿體驗。再次為給您帶來的不便致歉，期待能得到您的諒解！

Response from Property: 尊敬的客人，非常抱歉看到您對我們酒店狀況的不滿意評價。對於給您帶來的不佳體驗，我們深表歉意。我們一直致力於為每一位客人提供乾淨、舒適的住宿環境，但這次顯然沒有達到您的期望，這讓我們十分愧疚。我們已經立即對相關問題進行了調查和處理，我們也會對整個公寓的管理流程進行全面的審查和優化，杜絕此類問題再次出現。希望您能給我們一個改進和彌補的機會，如果您下次有出行計劃，願意再次選擇我們公寓，我們一定會讓您看到我們的努力和改變，為您提供一個真正滿意的住宿體驗。再次為給您帶來的不便致歉，期待能得到您的諒解！

Response from Property: 尊敬的顧客，感謝您在眾多選擇中，將您的休憩時光託付給了我們公寓 路上風景無數，美好的回憶從小萬家開始，時光正好，秋風不燥，感恩與您的相遇，小萬猜您這次深圳之旅也許時間倉促，很高興小萬能為親帶去如此美好回憶，小萬期待與您的再次相遇

Response from Property: Dear guests, Hello! Thank you very much for choosing to stay in our hotel and taking the time to provide feedback on your stay experience. We sincerely apologize that the hygiene did not meet your expectations. This is the direction we still need to work towards. Your feedback has been synced with the team. We will optimize the service details, facility experience and other aspects, and look forward to creating more unforgettable stay memories for you in the future. We will continue to maintain and develop the advantages you mentioned in your evaluation. At the same time, we will continue to listen to you and other tenants, actively improve deficiencies and enhance service quality. We hope to provide personalized services to each tenant to meet their different needs and expectations. In the days to come, we will continue to work hard to add more considerate services and facilities, and hold various interesting activities, so that the apartment is not only a place to live, but also a home full of warmth. Thank you again for your trust and support, and hope that you will continue to enjoy a wonderful life in our apartment. If you have any new suggestions or needs, please feel free to contact us and we will serve you wholeheartedly. I wish you all the best, happiness and health

Response from Property: Dear guest, first of all, thank you very much for staying in our apartment. Our display name on the Ctrip website is "Marriott Business Apartment". The room type pictures are consistent with the actual room arranged for you. Our LOFT layout is clearly marked on the website. You said there is no Marriott mark. Our website has written that we are an apartment-style hotel. If you can't find it, you can contact us by phone at any time. The front desk is online 24 hours a day and can give you directions at any time. We sincerely apologize for not meeting your expectations and wish you a pleasant journey!

Response from Property: Dear customer, thank you for entrusting your rest time to our apartment among many choices. There are countless scenery on the road, and the beautiful memories start from Xiao Wan's home. The time is right, the autumn wind is not dry, and I am grateful for meeting you. Xiao Wan guessed that your trip to Shenzhen may be in a hurry. I am very happy that Xiao Wan can bring you such beautiful memories. Xiao Wan looks forward to meeting you again

Response from Property: 尊敬的顧客，感謝您在眾多選擇中，將您的休憩時光託付給了我們公寓 路上風景無數，美好的回憶從小萬家開始，時光正好，秋風不燥，感恩與您的相遇，小萬猜您這次深圳之旅也許時間倉促，很高興小萬能為親帶去如此美好回憶，小萬期待與您的再次相遇

Response from Property: 尊敬的客人，感謝您選擇萬豪商務公寓入住，得知您對於咱們客服的服務非常滿意，我們甚感榮幸！更加遺憾的是由於房間內部的一些問題，沒能讓您滿意而歸，這是我們工作上的失誤，我們會立即做出整改，提高房間的衞生標準，嚴格要求客房阿姨按照規定打掃。這次不完美之處希望您下次還能歸來，給我們一個繼續為您服務的機會呀~最後預祝您聖誕 、新年快樂哦！

Response from Property: Dear guest, first of all, thank you very much for staying in our apartment. Our display name on the Ctrip website is "Marriott Business Apartment". The room type pictures are consistent with the actual room arranged for you. Our LOFT layout is clearly marked on the website. The website does not mention that we provide tableware and kitchenware. Therefore, it is very unfair that you give us a three point rating for these reasons! ! However, if you are not satisfied with the apartment, we would like to hear your feedback during your stay, not a month after you check out, as we cannot provide you with any more services to make you satisfied. There is no compulsory consumption here, you can cancel the order and get a full refund! We sincerely apologize for not meeting your expectations and wish you a pleasant journey!

Response from Property: 尊敬的顧客，感謝您在眾多選擇中，將您的休憩時光託付給了我們公寓 路上風景無數，美好的回憶從小萬家開始，時光正好，秋風不燥，感恩與您的相遇，小萬猜您這次深圳之旅也許時間倉促，很高興小萬能為親帶去如此美好回憶，小萬期待與您的再次相遇

Response from Property: Dear guests, hello! Thank you for choosing to stay at Marriott Apartments. Our apartment is the closest to Shenzhen North Station and the price is very favorable. I believe this is one of the reasons why you chose us. Due to the special construction of Shenzhen North Station, it is above a shopping mall. No matter which hotel or apartment you go to, you need to go down to the first floor first to navigate or take a taxi. Our apartment is only 100 meters away from Shenzhen North Station High-speed Railway Station and Metro Station Line 4/5/6, which is about a 5-minute walk. We fully understand your feeling of not being able to find it when you come here for the first time. You can contact us through the website and we will provide you with the most detailed route to facilitate your travel. Finally, thank you again for your stay and wish you a happy life and all the best!