LurenAlone
February 19, 2024
The service at the night shift front desk was poor. We traveled from southern Xinjiang to northern Xinjiang. This was the first time that we were not treated well when staying in a hotel at night. We arrived at the hotel around two o'clock, and we knew it was very late. We didn't see anyone when we entered the hotel. After calling the boss a few times, the first thing the front desk said when I got up was, I'm so tired, because we have driven more than a thousand kilometers, and I really don't have the energy to argue with her. During the registration process, my tone and attitude were extremely bad. Very impatient, with a face full of disgust, does Super Eight not allow night check-in? We were too late, but we can't treat guests like this, right?
Facilities: The room is old, the floor is warped, and the bathroom smells bad
Hygiene: The bed is clean, but the whole room has a strong damp smell that cannot be dissipated even if the ventilation fan is turned on all night. It is super unpleasant.
Service: The night shift front desk service is poor and the exit is dirty.
Environment: General
I am a local. Because I came back too late from traveling and I didn’t have a key so I couldn’t disturb the elderly, so I chose the hotel in front of my house. I didn’t expect it to be so bad. The previous Super 8 was not like this. It’s really worse every year.
Original TextTranslation provided by Google