Guest User
October 7, 2023
On arrival, the hotel was well presented, but there wasn’t a warm welcome by reception staff ;,which I would have expected at a 5 star hotel and although refreshments were available, they were not offered to us . There was no tour given around the hotel to show you the facilities which was slightly disappointing. It was a very nice room with a great view out to sea and the cleaning staff who came every day were fabulous. We did eat in the restaurant once, but there wasn’t a very welcoming reception by staff; however the food was great . Also later on in the holiday we had room service, which was very good. There was a bus stop just outside the hotel which was really convenient and took you in to Skiathos town or take 10 mins or a 30 minute walk , but could also take you around the island . We were hit by storm Daniel mid way through the holiday, which was tough on the hotel, staff and people on holiday! The staff worked really hard to get the the hotel back together, but I do feel guests got a little bit forgotten along the way. The storm had a big impact on our holiday and obviously you can’t help the weather, but I have to say the hotel could have helped a little more in this situation, as there was no communication at all with guests during the storm and we were left not knowing what was going on. Sadly the pools were not usable for the remainder of the holiday and the beach was trashed. The owners wandered around the hotel, but no greetings were given by them at all, yes your hotel has been affected by the weather, but our holiday has been as well ! It’s called hospitality for a reason. I have to say that I would be surprised if there wasn’t any one hurt with pipes and man holes exposed around the hotel . In conclusion it’s in a beautiful location, but there is a lack of warmth and empathy from a lot of the staff, not all, but it comes from the top! I have messaged twice as feel there should be some compensation for our last week holidaying in a war zone, but no reply has been received at all!