Abrazo Sofia Hotel by Hmg

If I could rate this hotel anymore than 5 I would, this is easily the best hotel we’ve ever had the pleasure of visiting. From start to finish our stay was amazing, first of all we were escorted to a gated carpark so we could keep our car safe during our stay, we were then checked in and told our room, the lobby sets the scene as it was very welcoming. we stayed in the room with the spa bath, it was like nowhere we’ve stayed before. The room was insane, it was huge, almost the size of a flat, the bed was so comfy, the mini bar was very reasonably priced and everything from the lotions and amenities they supply in the bathroom to the bath salts and robes for the spa bath was just another level. The breakfast was lovely with a huge choice. A special mention to the staff, particularly the gentleman working in the day on the 24th of January. He walked us to our car, helped us manoeuvre out, he directed us where to store all our luggage and welcomed us to come back and stay in the lobby whenever we needed due to our flight not being until the evening. When we left to get a taxi he escorted us out to it and offered to help us with the bags. A true asset to this hotel and made our stay that bit more memorable. If we ever find ourselves back in Sofia there’s nowhere else I’d consider to stay. It’s safe to say this hotel is a hidden gem and if you ever get the chance I can’t recommend it enough

Andrey was an amazing host. He was very helpful and kind throughout our stay. He made our stay special. Thanks Andrey!

The hotel is located in an inconvenient location, at a crossroads and even taxis cannot find a parking space. Area is dirty. The rooms are very small and do not correspond to the description on the websites. The most inconvenient thing is the bathroom. Sitting on the toilet, you rest your knees on the sink or washbasin....

A super hotel with friendly and professional staff. All staff from management to housekeeping were extremely helpful . Having great staff makes your stay so enjoyable. The hotel was clean and modern and a great place to relax. The buffet breakfast had lots of choice and was a great start to the day. The location of the hotel is perfect for the city centre and the transport links are just outside the hotel

I enjoyed being close to the main ***** in Sofia, the staff were very helpful and would order cabs, the rooms were kept tidy and had good rain showers, food was good and all in all my stay was enjoyable being based in the Hotel Abrazo. Would recommend.

It is bit out of the centre and from the rooms at the front you can hear the tram and trafic a bit. But it is a easy ride to airport super new and breakfast does the job and very helpfull friendly staff.

Unfortunately, when we arrived the rooms we requested (2 rooms with 2 twin beds) were not what we got. Even though I had sent the hotel messages and received confirmation that we would have 2. As they were fully booked, 2 of my party had to share a bed in a tiny room. We were compensated by not having to pay for our one night of parking but still, when something has been agreed upon it should be fulfilled.