Guest User
January 31, 2023
Booked a 'junior suite' room for a few nights away recently. Very unclear from the website what the differences were, but we were hopeful for a nice room nevertheless. On arrival at the hotel, we realised the check in desk was not 24 hours (we arrived at approximately 1am). Despite notices on the external doors saying we would have received an email with details of how to enter, we had received no such email. We found a video online that showed the key code to the key box (??security) and then realised that after all that, the side door to the hotel remained open at all times (again, very poor security!). In order to find our room number, we had to go behind reception and read through their documents. When we advised the staff of this the next day, they did not seem bothered by it. The room was pleasant. No access to a locked safe was disappointing, no coffee capsules despite having a machine was also a bit confusing, Unfortunately the cleanliness of the room was not great - there were long brown hairs all over the bathroom which even after we asked for an additional clean were still there. A small balcony was nice to sit on, but noise was a definite issue every morning with early morning bin lorries and mopeds on narrow streets. Comfy bed. Location of the hotel is excellent, right on the main shopping street and 30m to the main square. We did not eat in the hotel so cannot comment on the food. Parking was only available in the nearby pay&display, 6 euros a day which was reasonable.