Featured facilities: Sauna, Massage Room, Public Bath
Amazing
63 reviews
9.6/10
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9.3/10
Great
MMounssefFrankly, I've been disappointed with Sofitel's service these past few months.
I've noticed that the staff is constantly changing, so since I've been a customer since 2004, every time I check in, I encounter new people who don't know the person, who don't know what room I'm getting, so that disappoints me a little, unlike before, when every time I checked in, I always received good service, unlike today, when the staff behaves in a borderline manner, you're a customer like any other. While the main reason I come to Sofitel and not other hotels is the service.
I think it's time to change the Sofitel and go to the Fairmont or Mamounia since the prices are the same.
BBadzzz LeeDecent hotel room, but the sound proof sucks, we can basically hear the mosque calling prayer to pray or the breakfast commotion downstairs as our room is facing the swimming pool. There are two swimming in the hotel, one is a heated one which is nice, but they are not that deep. The Moroccan and Indian restaurants inside the hotel which we had tried are pretty good, but slow service.
MMĂśtley NĂźFCFirst off, the location was great, a lot of choice for breakfast, nice swimming pool and big/clean room. Most of the staff were actually very helpful, just the last night left a sour taste in my mouth.
I would highly recommend this hotel, but believe some staff should know better what other parts of the hotel were doing and how to speak to guests. Technically, a solo traveller, but my friend was staying in another room. Every day we were given 1 large complementary bottle or water and 2 small bottles.
However, on the final night, my friend received, but I didnât. This was fine and I just politely mentioned it to reception. Bearing in mind thereâs not many local shops to get water from, I was glad when I was told this would be rectified.
1 tiny bottle was left in my room, so I rang reception to explain, this is where things got a bit rude and I was surprised at having to âfightâ for a bottle of water - especially because this isnât a cheap hotel. I was redirected to room service, who tried to charge me and then said itâs a housekeeping issue. Then spoke to reception again and then basically called me a liar when I said that Iâd had free complimentary water every day.
The lack of water didnât really bother me, it was that I was sent around in circles and then rudely told I was wrong, even when I pointed out that Iâd received water 3-days in a row. After about an hour trying, and very very thirsty, housekeeping - who were very friendly btw - dropped off 4 small bottles of water. If it were a housekeeping issue, I couldâve been told this from the start and there wouldnât have been an issue.
All that being said, I actually really enjoyed my stay at the hotel and in Marrakech itself.
GGuest UserVery beautiful Riad,just oasis! Service super,place too.The only thing,our room had no mirror in the bathroom,even the small,it was very uncomfortable.But in the rest it was fine
CChengI had an exceptional stay at this hotel! From the moment I arrived, the staff was incredibly welcoming and attentive, ensuring every detail was taken care of. The room was spotless, beautifully designed, and equipped with all the amenities I could need. The bed was so comfortable, and I woke up feeling refreshed every morning.
The hotelâs location was perfect, making it easy to explore the nearby attractions. I especially loved the [mention specific feature, e.g., rooftop pool, delicious breakfast buffet, or stunning views]. It truly added to the overall experience.
What stood out the most was the level of serviceâevery staff member I interacted with went above and beyond to make my stay memorable. I highly recommend this hotel to anyone looking for comfort, convenience, and outstanding service. I canât wait to return!â
Let me know if you want it tailored to a specific hotel or experienc
PpixietreatsThe service is superb! We availed the airport pickup to get to the Riad easily. We arrived around 2100 but they waited for us to serve our dinner. Staff are very welcoming even if it is already late. They even arranged a breakfast pack as we are checking out early. Will definitely return! Special thanks to Ihmad!
GGuest UserService was friendly and helpful. Breakfast was tasty and filling. Had a selection of daytrips and excursions you could book through them. However, toilet facilities often did not have toilet paper and the lights would go off if you were in the toilets for more than 2 minutes. Also there was no working air con in the room. Great for a travelling on a budget.
GGuest UserWhen I went to the place shown on Google Maps, I had to go down a very dark and narrow alley for about 5 more minutes.
It's a good thing I chased after the local who asked for a tip.
When I got there, the Riyadh staff were so pretty and friendly.
The man is very kind.
The accommodation was very pretty and nice.
Breakfast was good too
TTOMOMII found this when I was looking for an all-inclusive hotel with a bathtub.
It took about 20 minutes by taxi from the city by 80MAD.
The taxi from the hotel to the city is 150MAD.
There is also a hotel shuttle bus to the city, but one way is one person 15MAD, the time is also decided, and the reservation is filled on the day, so we recommend using a taxi.
The staff at the bar counter and restaurant were all very friendly and the work was very friendly.
Amenities are not all slippers, toothbrushes, bathrobes, etc.
Also, since the power supply is European specification, I bought a transformer at 80MAD at a shop in the hotel.
The restaurant venue was buffet style for breakfast, lunch and dinner, and all the wine was white, rose and red.
From the Japanese sense, this facility and service cannot be available at this price, so if you have room for the schedule, I recommend staying once.
DDonny18Good location, friendly staff. Would not order food again in hotel as it is pricey and not very fresh comparing to restaurants around.
Visited from the UK, think this hotel is max 3* and overpriced.
Clean and tidy rooms.