Spa hotels in Miami Beach

Superb facilities and location. Rooms exceptional and housekeeping staff great! A workforce (and teams) of two halves - some friendly and helpful, others rude and dismissive of guests - equally felt as if some staff were working harder than others and a lot of ‘standing around’ by the work shy crew members pretending to be busy doing very little. Could be an amazing experience if service (and staff training) was consistent.

As people who travel regularly, we place a lot of emphasis on other reviews when booking. I was rather concerned reading previous reviews of this property, but having stayed at multiple other Ritz Carlton’s (Singapore, Koh Samui, Dalllas, Melbourne etc) we hoped the brand would live up to expectations and great experiences at other properties. IT DID NOT! Strongly suggest avoiding this property at all costs. Look at the low ranked reviews, they all make sense to me after staying. This property has us questioning if we would ever stay with this brand again. Amazing isn’t it, how one property can tarnish a brands reputation. We have been overcharged after checkout after settling the bill when leaving (unresolved at this point but will get to that later). The first room we checked into had air conditioning so loud you could not hear the TV. It was also dirty with marks and dust/grime on every surface and excess dog hair on the floor. I went to the front desk and the best they could do was “send someone up to check the A/C. The property was practically empty. This was not good enough! I was fortunate enough to speak with the GM who remedied the room situation immediately. We then dealt with Daniel (who was on loan from Santa Barbara Ritz Carlton) he was a great reflection on the brand. He upgraded us, which was appreciated but not expected, just a room with a reasonable a/c would have been fine. Rooms are very average, worn and not clean. Linen was stained, towels so old some had tears and holes in them. The majority of the staff seemed like they would rather be anywhere else than at the Ritz Carlton South, can’t say I blame them but really let the place down. When dining they would bring the bill before we had finished dining over and over, at times even advising their break was about to start so needed to provide bill, how about you get another staff member to do this… Upon checkout I paid with an alternate card than I used for the security deposit (to avoid international transaction fees). I settled the bill of approx $450usd and away we went. A few days later, a charge of $390usd (approx) appears on my original card used for security deposit (along with an international transaction fee). This charge is absolute rubbish and was not warranted, everything was settled and paid on check out. I rang and rang and rang all day to the hotel and the phone was never answered. Finally I had to call and international call centre where the wind noise in the background was so loud I could hardly hear. I was then told the extra was for bar charges (not ours!) we had one whisky and a coke at the bar which was on my bill at checkout. I was then told they would try to contact hotel and hopefully in up to 2 weeks they would respond to the call centre, and sometime after to me. This from Ritz Carlton? Disgraceful. We then got lucky and got the US call centre. This was much more helpful and the agent advised the hotel would call back the same day. Still no call back from Hotel, no explanation of why my card was charged… no invoice, no receipts. Now I need to go through the process of disputing the transaction with my bank. Really? The old saying one bad apple spoils the cart, couldn’t be more true of the Ritz Carlton South Beach. There were many other disappointing things that happened during the stay that isn’t even worth going into. Such an epic disappointment from this brand. I am hoping this property reaches out as promised but it holding my breath. Do better Ritz Carlton South Beach! Not wanting to end on such a sour note. Daniel (from RC Santa Barbara) was a standout for guest service as was Noela at the Valet, both embody what guest expect from RC.

The hotel's location and surroundings are good, and the facilities are decent. However, the Wi-Fi is terrible, and the service isn't great. Room cleaning often doesn't happen until late in the afternoon, and when you call the front desk, you just get a lengthy English voicemail.

The room type I booked on Ctrip was the worst room type in the hotel. The conditions were very poor and uncomfortable. Fortunately, the hotel service was good. After communicating with the front desk, they helped me upgrade to a sea view room. The room had a great view and I was very satisfied.

The room type should be the most expensive in the hotel. Check-in was delayed until 5:30 pm. The mattress of the king-size bed in the guest room collapsed in half. I complained to the hotel, but the mattress was not replaced in time. Later, I found that the sliding door lock on the first floor of the guest room could not be locked. It was not repaired that night. The lock was replaced the next morning. The coffee cup was not cleaned. You can clearly see the coffee stains on the cup. The round table in the living room was not wiped clean. The sticky stuff on it got on my computer and it was disgusting. Overall, I will not book this hotel next time. Disappointed

The hotel is in the heart of South Beach, and the location is superb. The swimming pool is awesome, facing the beach. The room is either facing the swimming pool or looking out to sea. High sea view room is recommended. The hotel is a well-known old building in the art deco district, and there are endless groups of thematic tourism groups in the hotel lobby. Although the rooms are not large, they are full of design and do not have the sound insulation problems common in old buildings. The shortcoming is breakfast: the restaurant is mainly for dinner parties, the quality of breakfast is very poor, and the waiter looks at you to get the voucher. I guess I can't get the tip, the service is extremely inadequate and Ignore. It is not recommended to book a room with breakfast.

At the beach in central Miami, the beach is at the doorstep. The shape is a 50s and 60s building, and the interior is a modern style that has just been renovated. It is very comfortable to live in, and there are fewer restaurants around.

Bon hôtel, bien situé sur North beach sur Collins avenue , ma chambre était très spacieuse et avec vue partielle sur l’océan c’était top! Le service à l’accueil était super, très réactif et à l’écoute de chaque demande. De manière générale tout le personnel était très accueillant (personnel de chambre, accueil général, petit dej..). La piscine est très bien, assez grande, l’accès à la plage privée avec transats et parasols est top, de même pour la salle de sport vraiment complète. Les seuls points négatifs restent la WIFI pas toujours opérationnelle, avec une mauvaise connexion générale ( à min départ on m’a informé que c’était dû à des travaux en cours) et le petit déjeuner qui n’est pas assez varié

Place was very nice. Great view. If I had to point out some things. There are some drywall repairs that need attention. Few wobbly pieces of furniture. Bathroom faucet is a bit loose. I’d say invest some time on the aesthetics possibly get a better bang for your buck . Other than that . It was great. Those are my thoughts as I do home repairs for a living. Thank you for the experience and giving us the pleasure to stay at your home.