Front desk is wonderful. Housekeeping are nice but the rooms can use a good cleaning. I moved the chair looking for something that i dropped and the dust and old chips were shocking so I started cleaning. The toilet seat had poop on the rim , so I sanitized which I always do every hotel even 5 star. The suite could use an upgrade, curtains are old and dusty, carpet is a bit worn. Its a nice hotel just declining. My 38 yr old son never was able to go inside the ****** because he didnt have his drivers license due to leaving it at First Watch but he had his social and a front & back copy of his license in his email that he previously sent to his job. The security lady said he looks under 30 other than that she would let him in yet you can enter if you're 21 or older and she lets folks in without ID if they look over 30 to her. My son has mustache broad shoulders and looks every bit of a man. He does look young but not under 21. We asked to speak to a manager but was a waste of time especially after the security lady sarcastically said, "I'm having ID issues again."The manager was a heavy set guy said, "I say all the time, asian Hispanics & black dont crack you look very young. I need youre licenses." Our Trip was ruined and it was to late to checkout and get a refund. Hotel staff told us to talk to someone in the security dept to file a complaint. Spoke to a blk guy who said "You're never gonna get in shes a stickler. I wont be working here long im leaving.