Explore 4-Star Hotels in Batam

The hotel is very clean. Staff are very friendly and helpful. The swimming pool is small and dirty when we were there. Kids walking around at the breakfast area and jumping in and out from the pool to breakfast area. No proper towels provided for the pool. My room is clean but face a block of construction wall which looks really eerie at night. I think they are in the midst of extension their hotel. Blackout twice but power came back fast. Despite the small imperfect, it is still a very comfortable hotel which I will go back to in Batam.

Stayed at Panbill Residence Serviced Apartment during my family trip to Batam, and overall it was a pleasant and comfortable stay. This place is suitable for travelers who prefer a quieter and more relaxing environment instead of staying right in the busy city center. One of the highlights of our stay was definitely the staff service. The team was very friendly, polite, and always willing to help whenever needed. I would especially like to mention a staff member named Berkat, who truly went the extra mile to accommodate our requests and ensure that our stay was comfortable. His helpful attitude and dedication made a very positive impression on us and added warmth to the overall experience. The environment of the residence is peaceful and relaxing. Unlike hotels located in crowded tourist areas, this property offers a calmer atmosphere that feels more suitable for families or travelers who simply want to rest and unwind. The surroundings are quiet, and the overall ambiance is comfortable after a long day of sightseeing. The room itself was clean, comfortable, and well-maintained. Housekeeping did a good job keeping the room tidy, and the facilities provided were sufficient for a family stay. The bed was comfortable, and the apartment-style setup gave a more homely feeling compared to a standard hotel room. One thing to take note of is the location. The residence is located quite far from Batam’s main city or town area, roughly around 20 minutes away depending on traffic. This means you may need extra planning if you intend to travel frequently into town for shopping or dining. Fortunately, the property provides a scheduled shuttle bus service, which is very helpful. However, guests will need to follow the shuttle timing strictly, as it operates based on a fixed schedule. Overall, Panbill Residence Serviced Apartment offers a comfortable and relaxing stay with excellent hospitality from the staff. While the location may not be the most convenient for those wanting quick access to the city, it is still a good choice for families or travelers looking for a peaceful accommodation experience in Batam.

I had a wonderful stay at the hotel with my husband and son, where I celebrated my birthday. The room was clean and comfortable, and all staff were courteous and attentive. Special thanks to the General Manager, Mr. Bart, for being kind and approachable. It is no wonder the team is excellent under your leadership. Thank you as well for the complimentary drinks. I also commend Pritty for her excellent service at the restaurant. The food was very good, especially the carbonara. I truly appreciate the thoughtful birthday greeting from Zamzam, Noven, Aura, and the rest of the team. Thank you to the front desk and all staff for the warm hospitality.

The biggest issue was the constant stream of ants. Even though they were tiny, it was quite off-putting. I had my laptop on the desk, then moved it to the bed, and at least four ants were crawling on it. The beachfront villa was decent, but it faced west, so no sunrise views. The shuttle service was on-call and very prompt, but the location is quite remote. In the evenings, it's hard to get around, even with Grab, unless you're eating at the hotel. If you're looking to just stay put, it's a good choice. However, I enjoy having some barbecue at night, so two nights here was enough for me.

The property is a bit old. Needs sone refurbishment. Can start with providing new & better towels. The towels given are very thin & clearly old. As the wooden boardwalk contributes to a huge part of the esthetics, it's high time they repaint them & while at that, give the wooden doors a fresh coat of varnish. Breakfast, I have to say is terrible. Not going to elaborate much on that. But I won't take away credit from the staff. Overall, very friendly & helpful. Keep that up!

Front desk and room service staff are friendly, room look alittle old, but made up on big and spaciious large room for family traveling. Convenience store although across the hotel but needed to cross over a busy traffic road with fast moving cars. Location of hotel near most major shopping malls making its easy travel there. Breafast buffet simple not many variety but for the low price it charges its ok.

This is our 2nd trip within 6 months as my daughter requested for a return and also for her craving with the pasta at the Italian restaurant. So we stayed there for 2 nights which is enough for a short getaway. When we reached our room, after unpacking some of our stuff from the luggage, we decided to take short break before heading to the pool and upon resting on the bed, my daughter noticed that the duvet cover was stained with blood. It was very obvious and was surprised that the staff did not noticed it. I informed the front office staff who came to our room due to some issue with the safe and he got it changed while we were out for our swim. I will recommend that the hotel manager look into this due to hygiene issues and such bedding materials that are stained with blood to be disposed. As for the bathroom , stains on the wall and floor are very obvious and it’s about time for the staff to have a chemical wash , no doubt this resort is very old, cleanliness shouldn’t be ignored to maintain it’s reputation and loosing the customers confidence in returning again. Lastly, a big thank you to the waitress at the Italian restaurant who gotten the chef to fire up the pasta I had last year in December that was no longer in the menu , this gesture made our trip a memorable one and fulfilled one of our reasons to visit Turi beach resort .

Booked the escape room which comes with Wellness body massage. This was previously Swiss Bel-inn hotel. I spent most of my time at Eska Spa there. It is about 5 mins ride to Nagoya Hill hotel. Breakfast was included in my package, and it is sufficient for a night stay. But I was utterly disappointed at the front desk service and the room. While I arrived early (around 12 plus), they said to come back after 2pm and not suggesting anything else on what to do during the wait. I am working in hotel line for over a decade, and honestly, I wished the girls had done better. I had to ask where the spa was, and after confused while, I managed to find it. The lift was being fixed when I arrived, and glass sliding door to the staircase was not working. I had reached out to the spa team the day before, as instructed in this channel, to book a slot. But they also did not get back to me, and was debating on whether the inclusion was correct or not. After about 10 minutes of waiting while the spa girls checked with Front desk, I said I had intended to buy 6-in-1 package. Only then I was given much attention (I was the only guest in the spa, by the way). And they then realised I was also a member. Things got better at the spa, but for the room, it was smelt of cigarettes. I could not stand the strong smell and the poor bell hop tried to spray the room with Glade, but it did not help. He brought an air purifier after I mentioned it, and then I decided to leave the room to Nagoya mall. Upon my return, the smell was much better, though the cigarettes smell is found on the pillows. There is a nice cafe and swimming pool, but I did not get to utilise them. Also, apparently there's two wings, and both wings have the same room numbers. I was given the old wing at the corner and I can hear the doors of my neighbours opening and closing. On my last day, there was a manager going around while we are having breakfast and he surprised me as I was eating when he approached. He greeted others as well as he went on his rounds at the restaurant. A good presentation. Anyway, for a night stay, it is sufficient because you don't have to leave the property if you intend to spend a whole spa day there.

IHG. Holiday Inn. It seems like this hotel at Batam has been neglected. Many of the amenities are lacking in maintenance. The pool, gym, kids club.....the list goes on. Staff are excellent. But why has the hotel not kept up with maintaining it well when it's such a popular hotel. Covid took havoc world wide. But many hotels have bounced back and are welcoming guests with renewed hope. Hotels needs to constantly upgrade so that guests want to keep coming back. Slippery walkways, itchy body after sleeping on the bed and toilets that lack are some of the features at Holiday Inn Batam. Time to see how you can improve your rating. Its a great hotel if you improve on the upkeep. Never too late to start. Looking forward to coming back in 2026 if there are improvements.

Good location with many food options nearby. Walking distance to Nagoya Hill Mall. Breakfast is superb, delicious local tastes. The room is clean but lacks amenities, especially hand towels and hairdryers.