RESIDENCE HOTEL UCAN SUZHOU BAY Reviews
RESIDENCE HOTEL UCAN SUZHOU BAY
Suzhou, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
RESIDENCE HOTEL UCAN SUZHOU BAY Guest Reviews
4.8/5
Excellent
360 review
Verified reviewsLocation4.8
Amenities4.7
Service4.8
Cleanliness4.8
Filter by:
Sort by:
All Reviews(360)
Positive reviews(356)
Reviews with photos/video(93)
Friendly front desk staff(46)
Classy environment(43)
Large rooms(37)
Secluded lake view(29)
Many amenities(26)
Would stay again(9)
Perfect for kids(8)
Great swimming pool(4)
Negative reviews(4)
Guest User
Suite - 2-Bedroom, Lake-View
Stayed in May 2024
Friends
9 review
Outstanding
Posted on May 27, 2024
Great location with very friendly staff. Room was clean and spacious & would definitely recommend 👍
MIKYOUNG
Suite -2-Bedroom, Lake-View
Stayed in Oct 2023
Family
5 review
Outstanding
Posted on Oct 31, 2023
good!!!
Guest User
Suite -2-Bedroom, Lake-View
Stayed in Jun 2024
Family
22 review
Outstanding
Posted on Jun 11, 2024
Suzhou Bay Hengli Youke Hotel Apartment has a good location, adjacent to Suzhou Bay Grand Theater across the street. The East Taihu Resort across the street has pleasant scenery and beautiful sunsets. The guest rooms are large, new, complete and comfortable. The kitchen equipment and refrigerator are all available, especially the washing machine, which is very convenient. The service is meticulous and thoughtful. The apartment-style hotel is especially suitable for family travel and residence. If you come to Suzhou Bay in East Taihu Lake for fun in the future, I will choose this one again.
Original TextTranslated by Google
Guest User
Family Friendly Room - Lake-View (Double bed)
Stayed in Jun 2024
Family
8 review
Outstanding
Posted on Jun 5, 2024
I brought my kids here on Children's Day and chose a parent-child themed lake view room with beautiful scenery and complete room facilities. The front desk lady Xiangxiang was very enthusiastic and provided thoughtful service. Parking is convenient and you can go swimming at the Hengli Hotel next door. It was a very good experience.
Original TextTranslated by Google
Guest User
Suite - 2-Bedroom, City-View
Stayed in Jun 2024
Family
1 review
Outstanding
Posted on Jun 2, 2024
The room is large, clean and bright! The lake view room has large floor-to-ceiling windows, the scenery is amazing, and if you are lucky, there will be a fireworks show at night! In particular, the service of Manager Yufan is very good.
Original TextTranslated by Google
Anonymous User
Queen Room With City View
Stayed in May 2024
Business travellers
2 review
Outstanding
Posted on Jun 4, 2024
The hotel is in a great location, with convenient transportation, good service attitude, complete facilities, good front desk service, and the manager Yufan is very considerate. The room is clean and tidy, and it is convenient to wash clothes. The breakfast variety is not much but it is still quite exquisite, great!
Original TextTranslated by Google
Guest User
Queen Room With City View
Stayed in May 2024
Solo travellers
1 review
Outstanding
Posted on Jun 1, 2024
It was a very satisfying stay. The lobby is large and the environment is very leisurely near the Taihu Lake. The front desk service was good and considerate. Check-in was fast. I am very grateful to Manager Yufan for providing a lot of help and recommending the tour route very carefully. The room is also large, the bedding is comfortable, clean and spacious. I recommend it 100%
Original TextTranslated by Google
Guest User
Queen Room With City View
Stayed in May 2024
Family
1 review
Outstanding
Posted on May 30, 2024
I was deeply impressed by this hotel, from the service to the facilities, they were all excellent. The staff was very friendly and professional, making me feel at home. In particular, Xuanxuan, the front desk, noticed that our child was injured and offered iodine and band-aids. What touched me even more was that she asked if the child's injury had improved the next day. The room was very comfortable and the bed was comfortable, which made me sleep well these days. The hotel is in a great location, and shopping and dining are very convenient. I would not hesitate to recommend this hotel to any traveler to this city!
Original TextTranslated by Google
Response from Property: Satisfaction is just the starting point, surprise and touching are the direction. Thank you for your praise of Yoko. I hope Yoko will be a beautiful scenery on your journey. We will continue to work hard just to meet you again~
Guest User
Queen Room With City View
Stayed in May 2024
Family
2 review
Outstanding
Posted on May 29, 2024
It was the first time for me to stay in a hotel apartment with my baby and husband. The price-performance ratio was high and it exceeded my expectations. The hotel is in a great location, just across the road from Taihu Lake. The lake view room is absolutely stunning for watching the sunset. The lobby is very grand and the service is warm and thoughtful❤. Thanks to the front desk manager Wu Xiangxiang for giving me the children's meal voucher. I will consider bringing my family here for vacation during the Dragon Boat Festival. I hope the hotel will continue to work hard and live up to everyone's expectations!
Original TextTranslated by Google
Response from Property: Satisfaction is just the starting point, surprise and touching are the direction. Thank you for your praise of Yoko. I hope Yoko will be a beautiful scenery on your journey. We will continue to work hard just to meet you again~
Guest User
Suite - 2-Bedroom, City-View
Stayed in May 2024
Family
1 review
Outstanding
Posted on May 26, 2024
Newly opened hotel, good sanitation services, free upgrade to lake view, but the breakfast is a little less, the swimming pool is great, the view is great, facing Taihu Lake, I will come again if I have the chance
Original TextTranslated by Google
Youyou
Suite -2-Bedroom, Lake-View
Stayed in May 2024
Family
69 review
Outstanding
Posted on May 19, 2024
Newly renovated, spacious and bright, high floor, with sufficient air conditioning. The few shortcomings are that the breakfast is average and the taste is average. The swimming pool can be used by getting a coupon to the hotel next door. It is quite convenient. If there is a chance, I will go again.
Original TextTranslated by Google
Guest User
Guestroom - Lake-View (Double Bed) (Pets Allowed)
Stayed in May 2024
Family
15 review
Outstanding
Posted on Jun 19, 2024
I have stayed here twice. It is a great hotel! Clean and hygienic! You can also bring your pets. The pet room has everything. Very considerate! Very good hotel
Facilities: Complete
Hygiene: Very clean, no odor
Environment: Open view, very good
Service: Super enthusiastic
Original TextTranslated by Google
Guest User
Suite - 2-Bedroom, Lake-View
Stayed in May 2024
Family
12 review
Great
Posted on May 4, 2024
The service is OK, the staff is very nice, and the lake view is also good. I just don't know how to rate it five stars. The room decoration is average, the overall hardware is three or four stars standard, the master bedroom bathroom has a serious odor, the drainage is blocked, and you can only use the guest bathroom.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry that you were not 100% satisfied with your stay this time. Thank you for choosing our Yoko Apartment and thank you for your affirmation of our service. The apartment management attaches great importance to your question. We will also upgrade some hardware in the future. We hope that you will have a different experience next time you stay. Yoko's friends hope that everything will go well for you during your stay in the hotel. This time, we did not do well enough and made you feel the difference. We are also reflecting on our regrets and hope to surpass our position in your heart. Thank you again for your love and look forward to your stay again!
Anonymous User
2-bed Room With City View
Stayed in May 2024
Family
36 review
Great
Posted on May 4, 2024
Follow the hotel's official account and you can open the elevator and door directly through the mobile phone Bluetooth. It is very close to Suzhou Bay Grand Theater and is the first choice for watching a play. There is also Sazon Outlets next to it. You can go to see the musical fountain at night.
Original TextTranslated by Google
Response from Property: Thank you for your sharing and affirmation, and for your support and love for the hotel. Your satisfaction is the unremitting pursuit of us at Yoko Apartment. We will continue to work hard to provide you with better services and look forward to your visit again!
Guest User
Suite -2-Bedroom, Lake-View
Stayed in Apr 2024
Family
15 review
Outstanding
Posted on May 2, 2024
Stayed for two days, the experience was great. The hotel room was very cozy and large, fully equipped with two bedrooms, one living room, two bathrooms, kitchen, refrigerator, washing machine, and two TVs. It was very user-friendly, clean, and comfortable. You can see the sunset from the window. The hotel breakfast is on the sixth floor, and the breakfast is also rich and delicious. The hotel service attitude is very good, I will come again next time!
Original TextTranslated by Google
Response from Property: Satisfaction is just the starting point, surprise and touching are the direction. Thank you for your praise of Yoko. I hope Yoko will be a beautiful scenery on your journey. We will continue to work hard just to meet you again~
Trending Searches
Recommended for you
Novotel Shanghai Qingpu Excellence ReviewsVienna House by Wyndham Andel's Cracow ReviewsWaterfront Hotel ReviewsE. Moreno Recreation Beach Resort Ilocos Sur ReviewsThe Jangle Hotel - Paris - Charles de Gaulle - Airport ReviewsCourtyard by Marriott Seoul Botanic Park ReviewsSmile Hotel Kushiro ReviewsDongfang Hotel ReviewsResidence Inn by Marriott Newark Silicon Valley ReviewsJade Garden Hotel ReviewsSuper Hotel Tokyo Shiba ReviewsPingdoi Hualin Boutique Hotel ReviewsPai Hotel (Sofia Church City Hospital, Harbin Central Street) ReviewsResidential Hotel Bevel Tokyo ReviewsTravelodge by Wyndham San Diego SeaWorld ReviewsGHOTEL hotel & living Würzburg ReviewsHotel Pax ReviewsForte Seasons Genting Windmill Upon Hills ReviewsHotel Sensai Nimman Chiang Mai - Adults Only ReviewsOrange Hotel Kashgar Ancient City ReviewsLe Méridien Phuket Mai Khao Beach ResortHilltop Apartments Phillip Island - Adults OnlyCampanile Hotel (Shanghai The Bund)Sofitel Shanghai North BundThe Hidden House(Chengdu Taikoo Li & Hejiangting))Shanghai Disneyland HotelCitiGO Hotel, West Nanjing Road, Jing'an Temple, ShanghaiComo Uma CangguHomeinn Plus(Beijing Chaoyang Joy City Damei Center)Novotel Guangzhou Baiyun Airport (Terminal)